Patient Service Rep- Needham - Beth Israel Lahey Health : Job Details

Directs patient access to the practice by answering, screening and processing a high volume of incoming calls in a dedicated call center. Job Description:Essential Responsibilities: Answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to the phone scripts and guidelines for triaging calls. Asks appropriate questions and uses independent judgment within scope of knowledge and authority to determine the type of appointment, appropriate provider and urgency needed. Utilizes centralized scheduling system and software applications to schedule appointments. Verifies and updates patients' demographic information and transfers to registration for update as needed. Obtains necessary referrals for scheduled visit and documents in system. Document appropriate payer information, including worker's compensation and auto liability. Informs patient of necessary preparation for scheduled visit, including providing documents, films and notes from other pr...Customer Service, Patient, Service, Patient Access, Retail, Healthcare, Staff