Patient Service Rep (Full Time - Augusta) - MaineGeneral Health : Job Details

Patient Service Representative

MaineGeneral Health is seeking a friendly, organized, and detail-oriented Patient Service Representative (PSR) to join our team at the Ballard Center in Augusta. In this role, you'll be the first point of contact for patients, providing exceptional customer service while supporting the administrative needs of the clinical team.

Key Responsibilities

• Greet patients and visitors with professionalism and compassion, ensuring a positive experience.
• Answer incoming calls and assist with inquiries while supporting clinical department needs.
• Schedule appointments using computerized scheduling systems.
• Verify insurance benefits and obtain precertification/authorization as needed.
• Process patient payments, including co-pays and deductibles, and refer patients to financial counselors when appropriate.
• Accurately collect and enter demographic, billing, and clinical information into the registration system in a timely manner.
• Perform general clerical tasks to support the smooth delivery of patient care.

Qualifications

• Previous experience in a healthcare or customer service setting preferred.
• Strong organizational skills with attention to detail.
• Excellent communication skills and a patient-focused approach.
• Ability to work collaboratively with both clinical and administrative teams.
• Familiarity with electronic scheduling and health record systems is a plus.

Scheduled Weekly Hours:

40

Scheduled Work Shift: Job Exempt:

No

Benefits

Supporting all aspects of our employees' wellness physical, emotional and financial is a critical component of being a great place to work. With the wide range of benefits and programs available, employees have the resources they need to be well at every stage of life and plan for the future.

Physical Wellness

• We offer quality health, dental, and vision benefits and wellness programs and resources to provide employees access to resources for a healthy lifestyle and help manage health care costs.
• Employees have access to industry-leading leave for new parents.
• A generous earned time plan is offered to all employees - We believe employees need and deserve time away from work to observe holidays, be with family, go on vacation, or simply take care of themselves.

Emotional Wellness

When life gets challenging, employees have access to our Employee Assistance Program for employees and anyone in their household.

Financial Wellness

• An employee discount program is available to all employees for services provided by MaineGeneral Medical Center.
• Tuition Reimbursement is available to all employees to further develop skills and career.
• We offer eligible employees up to 2% of eligible pay in 403(b) company-matching contributions plus another 2% in the 401(a) retirement income plan.
• Three insurance plans are available to protect your family from the sudden loss of income in the event of your death, terminal illness or serious injury from accident.
• We offer both short-term and long-term disability insurance to replace a portion of your income if you become disabled and cannot work for a period of time.

Career Mobility

Helping our employees develop their skills and grow their careers is critical to how we retain our talent and sustain our business. We do this by offering our teammates a variety of leadership-supported programs and learning and development resources for every stage of their professional development. We know that our employees are our most valuable resource they're how we grow our business and care for our community.

Equal Opportunity Employer M/F/Vet/Disability. Assistive technologies are available. Application assistance for those requesting reasonable accommodation to the career site is available by contacting HR at (207) ###-####.