Patient Service Coordinator - UPMC : Job Details

Are you ready to take the next step in your healthcare career? If you enjoy working directly with patients and are ready to expand your administrative skills, our Patient Service Coordinator role could be the perfect fit!

As a Patient Service Coordinator, you'll play a dual rolesupporting both clinical and administrative operations. Your front office duties will include greeting and registering patients, scheduling appointments, verifying insurance, collecting co-pays, and delivering outstanding customer service. On the clinical side, you'll assist providers and staff with patient care tasks such as taking vital signs, rooming and triaging patients, performing phlebotomy, stocking supplies, and maintaining clean exam rooms.

This is a great opportunity for medical assistants who want to broaden their skill set and gain exposure to multiple facets of the healthcare industry. You'll be part of a fast-paced, friendly, and supportive team where you can grow your career and make a meaningful impact on patient care.

Schedule: Monday through Friday, daylight hours at our UPMC Chautauqua location in Jamestown, NY Perks: No evenings, weekends, or holidays required!

Ready for the challenge? Apply online today and be part of our mission to provide exceptional care at Hillman Cancer Center!

Responsibilities:

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greets patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participate in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other Duties as Assigned.
• Maintain high visibility. Stationed in a prominent area in the clinic that is readily identifiable and accessible to customer.
• Anticipates and responds to meet customer needs.
• Respond appropriately to crisis situation as a team member.
• Assists in the registration of patients to include verification and confirmation of health insurance coverage.
• Immediately report any situation that may impact safety of patients, visitors and staff.
• Provides front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.
• Account for all customers in the clinic.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.

Qualifications:

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and or phlebotomy experience.
• Strong medical office or clinical experience is preferred.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.

Licensure, Certifications, and Clearances:

• Medical Assistant or Phlebotomy licensure preferred
• CPR required based on AHA standards that include both a didactic and skills demonstration component within 30 days of hire
• Basic Life Support (BLS) OR Cardiopulmonary Resuscitation (CPR)
• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran