Patient Scheduling Clerk - Unity Health Care : Job Details

Under the supervision of the Patient Scheduling Center Manager, the Patient Scheduling Clerk, serves as the first point of contact for patients seeking appointments. This role answers a high volume of calls and schedule appointments, instructs and assists patients with regards to appropriate scheduling protocol, maintains a professional and confidential working environment. The Patient Scheduling Clerk assist with training new staff, where needed and uses initiative, sound judgment, and communication skills to enable efficient and effective use of the Patient Scheduling Center and its resources. MAJOR DUTIES/ ESSENTIAL FUNCTIONS - Handles a high volume of calls, scheduling, rescheduling, confirming and canceling appointments, return all call backs generated in the system. Accurately record and communicate scheduled appointments to patients in a courteous and professional manner. Assess patient needs, create telephone encounters and forward to appropriate team for resolution. Control th...Scheduling, Clerk, Patient, Customer Service, Patient Access, Healthcare, Business Services