Patient Satisfaction Specialist - Patient First : Job Details

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The responsibilities for this job include, but are not limited to, the following:

• Handling inbound and outbound call in a timely manner, while providing accurate information regarding patients' accounts
• Communicating by telephone and in writing with patients, insurance companies, and any parties involved in the patient accounts process
• Ensuring courteous and professional communication is made with all parties
• Providing necessary information for Insurance Representatives to help reconcile patients' accounts
• Responding to request for information regarding patients' accounts
• Updating account information as necessary
• Ensuring customer questions and requests are handled completely and in a timely manner

Minimum education and professional requirements include, but are not limited to, the following:

• Employee must be 18 years of age or older
• High school graduate or equivalent
• Knowledge of insurance policies (preferred)
• Excellent written and verbal skills
• Ability to politely and professionally handle all incoming telephone calls in a timely manner while maintaining high quality standards
• Must be able to prioritize and handle multiple tasks
• One to two years of successful customer service experience, preferably in a call center environment
• Basic math and analytical/problem-solving skills
• Good computer experience, including Microsoft Word and Excel
• Must be able to work independently and achieve productivity goals