PATIENT RESOURCE SPECIALIST - Memorial Health System : Job Details

Creating a Positive Impression: The specialist's primary responsibility is to create a positive impression of the hospital's resources for patients, families, and external customers, whether interacting over the phone or in person. Collaboration with Various Stakeholders: Working closely with patients, healthcare providers, colleagues, and insurance companies to ensure patient needs are met effectively and efficiently. Pre-Visit Coordination: Involvement in the pre-visit process, which includes tasks like:Patient Identification: Verifying and updating patient information. Pre-Registration: Ensuring that all required patient details are entered into the system before the visit. Pre-Authorization: Ensuring any necessary authorizations from insurance companies are obtained prior to appointments. Scheduling Appointments: Coordinating and scheduling patient appointments. Payment and Financial Assistance: The specialist is responsible for:Payment Options: Offering different payment options t...Specialist, Customer Service, Patient Services, Patient, Processing, Healthcare