Patient Representative - Guest Services - AM (013) - The University of Alabama at Birmingham Medicine : Job Details

To represent the hospital or clinic administrative staff to patients and visitors. To investigate, resolve, document and report organization specific patient and visitor compliments and concerns to leadership and staff .. Coordinates communication between patients, family members, medical staff, administrative staff or regulatory agencies. Interviews patients or their representatives to identify issues relative to care. Coordinates, investigates and resolves grievances concerning quality of care and services; documents appropriately .. Maintains knowledge of services and resources available to patient. Serves as a central resource for information concerning patient's rights, advance directives and ethical issues. Explains the mission, policies, procedures and services of the hospital or clinic in order to respond to patient needs or concerns .. Collects, analyzes and reports customer satisfaction data utilizing feedback to recommend service enhancements and make changes to policies and...Guest Service, Patient, Guest, Representative, Retail, Healthcare, Staff