Patient Relations Specialist (Labor Pool) - Riverside Health System : Job Details

The Patient Relations Specialist is responsible to investigate, resolve, document and report patient and visitor compliments and concerns to leadership and staff. The successful candidate will develop, implement and participate in customer service and patient relations initiatives related to the facility. The intent of this position is to serve in both a proactive and reactive manner. The Patient Relations Specialist will be responsible for explaining Patient Rights to both patients and staff. What you will do. Responds to patient concerns and collaborates with managers, directors, and VPs to assure patient satisfaction. Mediates between physicians, patients, and family members to maintain a high level of communication to assure customer and staff satisfaction. Acts as an information and collaboration resource for both staff and families. Oversight of all concerns entered into Electronic Health Record database; responds to safety concerns and reports them to safety manager; committee p...Relations, Patient, Specialist, Safety Manager, Healthcare