Patient Relations Specialist - Virginia Mason Franciscan Health : Job Details

Franciscan Medical Group, as part of Virginia Mason Franciscan Health, is currently looking for a full-time Patient Relations Specialist for the Franciscan Administration team in Tacoma. Ideal candidates experienced in the healthcare industry with high performance ability to listen to the 'Voice of our Patients' and facilitate service recovery through written and verbal communication, will find this position to be a progressive step forward in their career. The patient relations specialist brings important value to Franciscan Medical Group, coordinating information from clinic leadership to document resolution ofconcerns back to the patient/family. You will influence our Patient Experience everyday! Free parking and no weekends or organizationally recognized holidays required. Job Summary:This job is responsible for coordinating and tracking the timely resolution of customer complaints/grievances for the assigned Virginia Mason Franciscan Health (VMFH) entity in accordance with establi...Relations, Patient, Specialist, Medical Director, Communications, Healthcare