Patient Registration Representative - Beacon Health System : Job Details

Join Beacon Health System as a Patient Registration Representative, where you'll be the first point of contact for our patients. In this vital role, you'll deliver exceptional service while accurately registering patients for care. You'll verify insurance eligibility, collect co-pays, and ensure all necessary documentation is completed-all while upholding our mission to deliver outstanding care and connect with heart. Why Beacon?Our Mission: We deliver outstanding care, inspire health, and connect with heart. Our Values: Trust. Respect. Integrity. Compassion. Our Service Goals: Personally connect. Keep everyone informed. Be on their team. Key Responsibilities Patient Registration & Financial Intake

• Greet and register patients in a professional and courteous manner for pre-admission, direct admissions, transfers, and outpatient procedures.
• Accurately collect and enter demographic, insurance, and physician data into electronic systems (e.g., STAR, PHS, Cerner).
• Verify insurance eligibility and benefits, including co-pays, deductibles, and out-of-pocket limits using online portals and payer websites.
• Collect applicable payments at time of service and post transactions; reconcile and balance cash drawer at end of shift.
• Obtain required signatures for consent to treat and assignment of benefits.
• Explain pre-certification and insurance requirements to patients; assist in completing Medicare Secondary Payor (MSP) and Advance Beneficiary Notice (ABN) forms.

Insurance Verification & Pre-Certification Support

• Audit insurance eligibility via Relay Connect and other systems.
• Confirm network participation for incoming transfers and scheduled services.
• Contact insurance companies and physician offices to obtain or confirm pre-certification and authorization requirements.
• Enter authorization numbers and patient benefits accurately into systems to support timely claims processing.

Clerical & Coordination Duties

• Prepare ID bands, patient charts, and escort arrangements as needed.
• Respond to internal and external phone calls and faxes regarding patient registration updates or issues.
• Print and provide itemized bills, manage documentation, and assist in resolving claims or insurance mismatches.
• Refer patients with outstanding balances to Financial Counselors or Eligibility Specialists when appropriate.

QualificationsEducation & Experience:

• High school diploma or equivalent required; Associate degree preferred.
• One year of experience in a hospital or medical office environment preferred.
• Completion of a medical terminology course within the first year of employment.
• CHAA (Certified Healthcare Access Associate) certification strongly preferred.

Skills & Competencies:

• Strong attention to detail with the ability to handle sensitive information discreetly.
• Excellent communication and interpersonal skills to interact with patients, families, and healthcare staff.
• Proficiency in computer systems and databases (e.g., Cerner, RelayHealth, PHS, MCA Compliance Checker).
• Basic math and cash handling skills required.
• Ability to work in a fast-paced environment with multiple priorities and deadlines.

Working Conditions & Physical Demands

• Primarily office-based with potential exposure to patient care areas and biohazards.
• Must be flexible with shifts, including evenings, weekends, and holidays as needed.
• Requires physical stamina for walking, standing, bending, and lifting up to 15 lbs.

Beacon's Commitment: The Beacon Way We are committed to:

• Leverage innovation everywhere
• Cultivate human talent
• Embrace performance improvement
• Build greatness through accountability
• Use information to improve and advance
• Communicate clearly and continuously

Ready to be the face of compassionate care at Beacon? Apply today and help us make a lasting impact on every patient's first impression.