Patient Registration Rep - Optech : Job Details

Clinton Township, Michigan Administrator Contract Job Title: Patient Registration Rep Job Summary: -Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. -Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. -Advocates on the caller/customer behalf to ensure their needs are met. -Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management. Skills: Required Skills & Experience: -One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting. -Strong computer skills and working knowledge of Microsoft Office products. -Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff. -Must be willing to be on your feet for long periods and able to instruct others. -Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions. Preferred Skills & Experience: -EPIC training/experience. -Insurance payor systems experience. -ICD-10 medical terminology experience. Education: Required Education: -High School Diploma OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.