Patient Registration Rep I - Phenom People : Job Details

Expected Starting Salary Range: 15.75

Location: Anderson and Eastgate

Hours T-W 730am-4pm, Th 745am-5pm and rotating every 4th Saturday

Employee Status: Part Time

Primary Function: Registration

Representative Responsibilities:

• Customer Service
• Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling. Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures. Contacts outside representatives to request information or assistance in resolving problems.
• Revenue Cycle Support
• Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system. Talks to management to explain system errors or to recommend changes to the system.
• Safety
• Ensures patient safety by identifying the correct patient. Identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Hipaa/Confidentiality
• Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage. Access only information and records necessary to perform the responsibilities of the position.
• Compliance
• Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)

Education/Experience:

Required:

• High school diploma or equivalent
• No directly related experience

Unique Skills:

• Computer and Windows software application proficient. Keyboarding/typing/mouse proficient

Cincinnati Children's is proud to be an Equal Opportunity Employer that values and treasures Diversity, Equity, and Inclusion. We are committed to creating an environment of dignity and respect for all our employees, patients, and families (EEO/AA).