Job Location : Lockport,NY, USA
**Job Summary:** As a Patient Registration Representative, you will be responsible for providing exceptional customer service and support to patients during the registration process. Your primary focus will be on ensuring a positive customer experience through efficient and accurate completion of administrative and clerical tasks. **Responsibilities:** - Collecting and inputting accurate patient information into the Electronic Medical Record system to maintain the integrity of health records. - Scheduling appointments, verifying demographic and insurance information, and completing pre-registration tasks to facilitate accurate billing. - Identifying situations where clinical healthcare staff intervention is necessary and coordinating patient flow efficiently. - Maintaining patient confidentiality in accordance with HIPAA regulations. - Assisting in Care Coordination services and contributing to Quality Improvement and Quality Assurance activities. - Handling Prior Authorizations, referrals, and providing specialist resource information. - Tracking and logging patient data accurately. - Attending meetings and performing other duties as assigned. **Qualifications:** - High School diploma or equivalent (GED) required. - Minimum of 1 year of customer service experience in a healthcare setting. - Proficiency in Microsoft Office and general computer literacy. **Preferred Qualifications:** - Associate's Degree in a related field. - In-depth knowledge of medical terminology. - 3 years of experience in high-level customer service and relevant healthcare roles. - Experience with Electronic Medical Record systems. **Physical Requirements:** This role involves periods of sitting, standing, walking, bending, and job-related stress. Evening or weekend work may be required, and occasional lifting, pushing, pulling, and carrying objects up to ten pounds may be necessary. Please note: The position of Patient Registration Representative is represented by United Healthcare Workers East, Local 1199, with a pay range of $16.76 - $20.24/hr. based on experience.