Patient Outreach Coordinator - Evernorth - Remote - Georgia Staffing : Job Details

The Cigna Group is a global Health Service company dedicated to helping people improve their health and vitality. We seek dedicated, compassionate, and empathetic Patient Outreach Coordinator to join our team who are genuinely interested in helping people atcritical points of their lives. The Call Center Patient Outreach Coordinator represents the company, and our people make all the difference in our success.

LOCATIONS: Remote Opportunity - Must live in Georgia, Illinois, Missouri, Ohio, Pennsylvania, or Texas

• Handle high volume of inbound and outbound calls while meeting established key performance indicators such as average handle time, call quality, and calls per hour
• Achieve daily, weekly and monthly performance targets related to call volume, response time, and customer satisfaction
• Participate in regular coaching sessions and quality assurance reviews to continuously improve performance
• Contribute to team goals by meeting or exceeding Net Promoter Score from post call surveys
• Ability to navigate multiple applications to pre-call plan, and support members while having an active conversation, and ability to document all interactions in internal system applications
• Attend 100% of trainings and the first 90 days of employment
• Provide friendly and professional service to members
• Follow HIPAA regulations to ensure the confidentiality of patient information
• Escalate complex issues to a pharmacist for support
• Enjoy a work-from-home lifestyle where you can virtually connect with coworkers and customers
• Other duties as assigned

• High School diploma or equivalent
• 1 year plus of customer service experience is required
• Minimum internet speed of 10 Mbps download and 5mbps upload (no satellite internet is allowed)
• Ability to stay self-motivated in a work at home environment
• A dedicated workspace with no distractions is required
• Intermediate proficiency in Microsoft Outlook
• Strong organization skills, written, and verbal communication skills
• Ability to remain calm and helpful even when dealing with difficult situations
• Foster teamwork and partnership with cross-functional departments to resolve issues and improve customer experience

What you'll love about working here:

• Fun, friendly, and unique culture Bring your whole self to work every day!
• Choice of three unique medical plans
• Prescription Drug, Dental, Vision and Life Insurance
• Employee Contributions for HRA and HSA accounts
• 401K with Company Match
• Paid Time Off and Paid Holidays
• Tuition Assistance

NOTE: We are currently training and working in a work at home environment, and you will be required to have reliable internet connectivity provided through a wired connection. A mobile or hot spot environment is not acceptable and you may need to purchase an Ethernet cord depending on your current set up. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an hourly rate of 17.75 - 19 USD / hourly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support.