Patient Liaison - (Patient Recruitment) - Alcanza Clinical Research : Job Details

Alcanza is a growing multi-site, multi-phase clinical research company with a network of locations in MA, NH, MI, VA, SC, FL, GA, AL, MO, TX, and Puerto Rico. We have established a strong presence across Phase I-IV studies and several therapeutic areas including vaccine, neurology, dermatology, psychiatry, and general medicine. Join us as we continue to grow. The Patient Liaison is responsible for supporting onsite patient recruitment efforts by conducting pre-qualification, pre-screening, and scheduling activities to ensure a smooth and efficient enrollment process.

Key Responsibilities:

• Execute onsite patient pre-screening and a focus on pivoting qualified patients into active studies.
• Evaluate eligibility of potential subjects through methods such as screening interviews, reviews of medical records, or discussions with site clinic staff.
• Monitor/manage onsite patient screening visit schedule.
• Own No-Show/DNQ tracking, triaging, optimization.
• Capture/manage inbound physician referral leads.
• Address and resolve patient barriers to study entry.
• Ensure timely and consistent updating to Clinical Conductor/CTMS.
• Create targeted call lists based on criteria in CTMS.
• Position shares accountability for regional recruitment results.
• Immediately notify RSLs and/or recruitment leadership of any barriers and/or challenges.
• Acquire and continuously update knowledge of clinical research studies.
• Manage patient portal leads.
• Monitor status of Refer-A-Friend campaigns.
• Represent company with HCP referral partners.
• Support planning and participate in local community outreach events.
• May assist with new recruiter training.
• Perform all other duties as requested.

Skills, Knowledge and Expertise:

• Minimum Qualifications: A high school diploma, or equivalent, AND a minimum of 5 years' experience in a medical, healthcare, or medical research environment, or a similar field, or an equivalent combination of education and experience.
• MA, CNA, LPN/LVN, EMT or other medical license is preferred.
• Experience with therapy areas, customer service, calendar management/scheduling, and CTMS (Clinical Trial Management System) experience is highly preferred.
• Bi-lingual (English/Spanish) proficiency is a plus.
• Proficiency with computer applications such as email, electronic health records, and basic applications.
• Ability to type proficiently (40+ wpm).
• Must possess strong organizational skills, attention to detail, and have basic math proficiency.
• Well-developed written and verbal communication skills.
• Well-developed listening skills and the ability to work well alone as well as in a team atmosphere.
• Ability to handle multiple tasks and changes in workloads and priorities.
• Ability to be professional, respectful of others, self-motivated, and exemplify a strong work ethic.
• Must possess a high degree of honesty and dependability.
• Ability to handle highly sensitive patient health information in a confidential and professional manner, and in compliance with HIPAA guidelines.

Benefits:

• Full-time employees regularly scheduled to work at least 30 hours per week are benefits-eligible, with coverage starting on the first day of the month following date of hire.
• Medical, dental, vision, life insurance, short and long-term disability insurance, health savings accounts, supplemental insurances, and a 401k plan with a safe harbor match are offered.

About Alcanza Clinical Research:

Alcanza Clinical Research ( Alcanza ) is a national, collaborative network of clinical research sites, founded on the mission to accelerate the development of new therapies by reducing barriers to clinical research participation for all. We conduct research on dozens of conditions in several therapeutic areas including psychiatry, neurology, dermatology, and infectious disease. Our work is important to the patients who participate, the scientists who develop these new therapies, and the entire medical community. Because all approved medications require clinical trials, the impact of your work is exponential, reaching many thousands of future patients and improving their quality of life.

Alcanza is a culturally competent organization. We treat each other with dignity, creating an environment where all individuals feel welcome, heard, and respected for their unique perspectives and aspirations. We put considerable effort into finding exceptional employees who mirror the values most important to us: Inclusive, Impactful, Compassionate, and Determined. Alcanza Clinical Research is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce.