Patient Experience Specialist - Saint Francis Health System : Job Details

Reporting to the Director of Quality the Patient Experience Specialist (PES) serves as a visible and enthusiastic champion in providing the measures, education and coaching needed to build improved excellent patient experiences. The PES collaborates with and actively coaches select areas and/or departments including/involving senior leadership, department managers and frontline staff to develop and implement strategies to improve the patient experience and performance on HCAHPS and other patient surveys. Utilizing specialized knowledge and metrics related to HCAHPS surveys and Patient and Physician Satisfaction scores, the Patient Experience Specialist collaborates in the development of programs and services designed to improve scores by initiating strategic training, coaching and tactics. Minimum Education: Bachelor's Degree required preferably in a healthcare-related field. Masters degree preferred. Licensure, Registration and/or Certification: None. Work Experience: 8 - 10 years of ...Patient, Specialist, Experience, Coach, Healthcare, Department Leader, Business Services