Patient Experience Representative - BJC HealthCare : Job Details

This position is an essential element that supports clinical care by assisting the customer to accomplish their goals during each encounter. The role builds a consistent and integrated service delivery process in both inpatient and outpatient setting that not only meets the needs of the customer but exceed their expectations which establishes satisfaction and loyalty. Responsibilities Manage the navigation and personalization of each guest experience by establishing the first impression and notifying the area of each patients specific needs to be carried out throughout the patients hospital experience. Customizes each unique patient and family request and communicate to ensure a seamless excellent patient experience throughout BJH and WU. Act as a liaison for each element of the hospital experience in regards to providing the resources, including physicians, staff, social work, dietary, housekeeping and etc. needed during their hospital visit. Round daily on all new admits, arrivals ...Patient, Representative, Experience, Healthcare