Patient Experience Representative (3:00pm-11:30pm) - Boston Children's Hospital : Job Details

Department Summary:Please note there is a 6 week/40 hours a week training commitment that is required which could include day/evening weekend training before you go into your shift. Full flexibility is needed during this training period. $2,000 sign-on bonus (terms/taxes apply). Key Responsibilities: Emergency Department - Patient Experience Representative. 3 pm-11:30 pm including alternating weekends and holidays. Providing positive and effective customer service that supports departmental and hospital administrative operations. Scheduling patient encounters and procedures to coordinate within and across providers, departments, and institutions. Answering, screening and routing telephone calls. Recording and forwarding messages and triaging calls for urgent information or services. Responding to requests for routine information or assisting within scope of knowledge and authority. Initiating calls for emergency services as required. Collaborating and communicating with referring provi...Patient, Representative, Experience, Customer Service, Healthcare