Patient Experience Partner - Centra Health : Job Details

The PX Partner is responsible and accountable for the successful management of Patient Experience performance for their recommended area of focus. They will serve as the boots-on-the-ground PX champion, serving as the face of Centra's Patient Experience with patients, families, and visitors at Centra. In addition, the PX Partner will provide consultative guidance to service line leaders on how to improve experiences through a combination of data analysis, patient rounding, and coaching/mentoring of frontline staff. The PX Partner will manage all patient complaints that arise for their respective areas, capturing the details and coordinating with the relevant stakeholders to ensure timely resolution. Will utilize patient feedback to identify areas of opportunity within the organization and will collaborate with the respective HR Business Partner and Process Engineer to execute on PX-improvement initiatives. Is responsible for ensuring consistency in Patient Experience practice across th...Patient, Experience, Project Management, Business Partner, Healthcare, Business Services