Patient Experience Navigator, Multispecialty - Mass General Brigham : Job Details

Responsible for improving the quality of patient interactions and overall satisfaction within the hospital. This role involves guiding patients and their families through their healthcare journey, addressing concerns, and ensuring that their needs are met in a compassionate and efficient manner. Does this position require Patient Care? No. Essential Functions-Act as the primary point of contact for patients and their families, offering guidance and support throughout their hospital stay. -Address and resolve patient concerns, complaints, and feedback in a timely and professional manner. -Facilitate communication between patients, families, and healthcare providers to ensure a cohesive care experience. -Educate patients and families about their rights, hospital procedures, and available resources. -Gather feedback from patients through surveys and direct interactions to assess patient satisfaction and identify areas for improvement. -Work with hospital staff to ensure that patient-cente...Navigator, Experience, Healthcare, Patient, Patient Care, Patient Services