Patient Contact Center Representative - United Healthcare : Job Details

Education/Experience

Minimum Required:

• High School Diploma or equivalent

Preferred:

• Previous medical, administrative, call center and customer service experience
• Proficient PC skills
• Knowledge of Medical Terminology

Work Environment

• Work will primarily occur in a phone room setting
• Work is performed in an office environment that requires working in proximity to other employees and patients.
• The office is air conditioned as well as heated.
• Exposure to equipment cleaning solutions and disinfectants is possible.
• Fast-paced environment including frequent interruptions.
• Frequent sitting, with occasional walking, standing and bending.
• Mobility may include access through a multi-level facility, including climbing stairs.
• Mobility may include coverage of multiple sites, transportation necessary.

Age of Patients Served

• All Age Groups

HIPAA Roles-Based Access to Patient Information

• Non Clinical - Access to patient demographics/insurance information - Level 1