Patient Care Representative - Empress EMS : Job Details

JOB DESCRIPTIONJob Title: Patient Care Representative - Valhalla, New York (Westchester Medical Center) Job Code: TY05047 Pay Grade: 07Exempt (Y/N): No Reports To: Patient Care Supervisor Date Revised: 9/14/2023Hourly Wage: $18.00 an hour Patient Care Representative (This position is based in the Westchester Medical Center, Valhalla NY) Summary: Providing both emergency and non-emergency scheduling of patient transportation. At the direction of the Patient Care Supervisor, the Patient Care Representative will perform and/or assist with scheduling patient care transportation in both the pre-hospital and post hospital setting inclusive of inter-facility transportation for both private patient transportation from the community as well as contracted medical facilities. Main Duties and Responsibilities:

• Maintains courteous and cooperative working relationships with all levels of management and employees, physicians, patients/parents, guarantors, third-party representatives and the general public.
• Coordinate ambulance transportation for contracted medical facilities, private patients and insurance companies
• Field all incoming telephonic transport requests in a timely and profession manner, ensuring accurate demographics, billing information and authorizations has been obtained
• Field any incoming complaints on common operations and missing items. Generate an incident report and forward to appropriate supervisor.
• Provides accurate summary of personal productivity to Supervisor on a daily/weekly/monthly basis.

Minimum Qualifications:

• High School diploma or equivalent required.
• One year patient care experience and or general customer service.
• Familiarity with health insurance verifications, authorizations and medical terminology preferred.
• Documentation skills.

Work Environment:

• Work is performed under basically normal working conditions, as in a standard office environment.

Physical Requirements:

• High level of sitting/working at desk.
• Light physical effort (lift/carry up to 10 lbs.).