Patient Care Navigator Temporary - St. Barnabas : Job Details

Patient Care Navigator Temporary

St. Barnabas

Job Location : Bronx,NY, USA

Posted on : 2025-08-08T12:49:44Z

Job Description :
Some of the duties of the Patient Care Navigator are:
  • Schedule patient appointments, follow-ups, and diagnostic tests.
  • Ensure patients complete referrals, imaging, and specialty visits.
  • Track and follow up on missed appointments or delayed care.
  • Coordinate transportation and interpreter services as needed.
  • Reinforce instructions given by clinicians to promote adherence.
  • Identify and connect patients with community resources (housing support, food assistance, transportation programs).
  • Refer patients to social work, behavioral health, case management, or financial counseling when appropriate
  • Help patients articulate their questions and concerns to the care team.
  • Ensure patient values and preferences are considered in care decisions.
  • Support patients in overcoming barriers to care, such as fear, language, financial constraints, or lack of health literacy.
  • Assist with insurance-related tasks (e.g., prior authorizations, coverage verification).
  • Refer to billing department or financial counselors when needed.
  • Document all patient encounters, care coordination activities, and barriers identified in the electronic medical record (EMR).
  • Communicate updates to the care team regarding patient needs or status changes.
  • Communicate with physicians, nurses, social workers, and other team members to align care strategies.
  • Share insights about patient barriers and help develop solutions.
  • Conduct reminder calls for appointments or health screenings.
  • Reach out to high-risk or disengaged patients to re-establish care.
QUALIFICATIONS:
  • Education Required - HS Diploma or Equivalence
  • License/Certification/Registration(s) Required - Graduate from an Approved Medical Assistant Program
  • Experience/Skills Required
    • Previous experience in a medical setting or 2 years relevant work experience preferred
    • Excellent communication/ interpersonal skills
    • Bilingual preferred
    • Knowledge of computer technology preferred. Successful completion of St. Barnabas Hospital orientation.
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