Patient Care Coordinator - All American Home Care LLC : Job Details

All American Home Care LLC is an EEO Employer - M/F/Disability/Protected Veteran Status JOIN THE WINNING TEAM!ALL AMERICAN HOME CARE offers an excellent benefit package that includes generous paid time off, paid holidays, healthcare benefits (Health, Vision, and Dental), Life insurance and 401K.JOB SUMMARY:Providing coordinated care to patients by developing, monitoring, and evaluating their home health care plans.Ensure a high level of care for the patient given by the home health aides.Scheduling agency home health care aides accordingly and ensuring agency aides work their scheduled shift.Managing last minute calls outs, finding appropriate coverage.Developing an on-call pool of agency aides with various shifts in coordination with Human ResourcesCommunicate with referral sources and Case Managers to provide an excellent customer service experienceListening to needs of clients and matching them to the appropriate caregiver(s)Manage Caseload of 100+ patientsReview the care plan with patients and caregiverResolve caregiver and client grievances and complaintsAddress over utilization of hoursReporting personnel performance issuesEnsure caseload retentionContribute to team efforts by accomplishing related results as neededMinimum Qualifications:High school graduate2+ Years experience in a Home Care or Service Coordination role.Demonstrated capability maintaining strict confidentialityProven ability to generate leads and monitor referralsStrong typing and computer skillsComfortable with closing/asking for businessWell organized, accurate, and attentive to detailExcellent communication, public relations and follow up skillsExperience with HHA Exchange and EVVBilingual English/Spanish preferred.Our mission at All American Home Care is to provide quality care to people at all stages of life that need assistance and prefer the comfort and familiarity that their own home offers. Our compassionate, experienced caregivers help our patients enjoy a higher quality of life and cultivate a sense of confidence and satisfaction that transcends the ordinary client/caregiver relationship. Much like our staff, we consider our valued patients as part of our family the ever-expanding All American Home Care family.Please visit our careers page to see more job opportunities.