Patient Care Coordinator - Fast Pace Health : Job Details

Posting Title: Patient Care Coordinator Overview:

At Fast Pace Health, our Patient Care Coordinator plays a crucial role in providing the administrative support necessary for optimal patient care, working directly under the supervision of a Nurse Practitioner or Physician Assistant. This position excels at offering exceptional customer service while fostering a compassionate and welcoming environment for patients and staff. The Patient Care Coordinator is instrumental in managing front office operations, including patient registration, insurance practices, and effective communication with both patients and clinic personnel. You will be expected to maintain a strong focus on customer service, especially during busy periods.

Why Choose Fast Pace Health?

Fast Pace Health is a rapidly growing organization that provides you with the support and mentorship to enhance your skills as a Patient Care Coordinator. We are dedicated to helping you grow your clinical expertise and offering a rewarding career path. Collaborate with a dynamic team to achieve our business goals while ensuring our patients receive top-notch care in a positive environment.

We offer competitive compensation and a variety of benefits, including holiday pay, PTO, medical, dental, vision, and a strong work-life balance. As a member of Fast Pace Health, you will have opportunities to participate in community events and outreach initiatives, such as seasonal parades, book drives, festivals, trunk-or-treating, fun runs, and more. We celebrate our community spirit with festive dress-up days and potluck gatherings. At Fast Pace, we consider our community to be our family, emphasizing a family-first culture.

Responsibilities:

• Deliver high-quality customer service by greeting, registering, and discharging all patients.
• Cross-train and assist with back-office duties as needed.
• Accurately collect and input patient demographics and financial information during registration.
• Verify and update patient insurance details at registration.
• Maintain strong knowledge of medical insurance plans, including co-pays, deductibles, and coverage limits.
• Stay informed on changes to Government and Commercial Insurance Plans.
• Understand and explain the Fast Pace Self-Pay program.
• Collect insurance co-pays, deductibles, or self-pay amounts during patient registration.
• Answer phone calls courteously and maintain a patient-centered approach.
• Facilitate patient flow by keeping track of patient arrivals and communicating with staff to manage delays.
• Assist in retrieving, faxing, or mailing medical records as necessary to support continuity of care.
• Cross-train on back-office clinical skills to perform in a versatile role as needed.
• Complete compliance training and adhere to all processes to ensure standards are met.
• Foster friendly relationships with patients and colleagues, maintaining a positive work environment.
• Perform required physical and environmental tasks related to the position.
• Support cleanliness and organization in the office, including reception and clinical areas.
• Welcome new employees, facilitating their introduction to the team and clinic processes.
• Assist in training new staff through job shadowing and coaching.
• Comply with company operational standards and core values, such as teamwork and quality of care.
• Demonstrate proficiency in basic computer skills and maintain an organized workspace.
• Participate in various team duties and responsibilities as assigned by management.

Additional Requirements:

• Level 1: High School Diploma or equivalent with a current CPR license and at least one year of customer service experience, preferably in urgent care.
• Level 2: High School Diploma or equivalent with a current CPR license and three years of experience in billing and coding, including intermediate computer skills.
• Level 3: High School Diploma or equivalent with a current CPR license and three years of experience in billing and coding, with proficient computer skills including typing 70-100 words per minute and knowledge of Microsoft Excel.

Education: High School Diploma or equivalent.

Experience:

• One year of medical office experience with basic medical terminology and insurance knowledge preferred.
• One year experience using PC, including Microsoft Office (Outlook and Word).

Compliance: Fast Pace Health is dedicated to equal employment and fostering an inclusive environment for all employees, patients, and communities. We are an equal opportunity employer and encourage applicants from diverse backgrounds. Please be aware that pre-employment drug and alcohol testing is required for positions in Mississippi.

Note: Applicants from states excluding California, Colorado, Hawaii, Illinois, New Jersey, New York, Rhode Island, Washington, and the District of Columbia are encouraged to apply.