Patient Care Coordinator - Temple University : Job Details

Temple University's School of Dentistry is searching for a Patient Care Coordinator!

As the second-oldest dental school in the U.S., the Maurice H. Kornberg School of Dentistry upholds a legacy of innovation in dental education, research efforts, community service and pioneering healthcare services. Founded in 1863, Kornberg remains a pillar in the dental community. We have more than 7,000 alumni currently redefining the field of oral health around the world. In 2023, the school proudly celebrated its 160th Anniversary.

Kornberg supports health and wellness through a range of diverse educational programs and comprehensive patient services. Our students become dedicated and ethical professionals who honor the traditional models of dental care while staying focused on discovering new ones. We train the experts who lead the field.

Our renowned faculty and staff provide students with a wealth of opportunities and resources, including smart classrooms, digital dentistry labs, clinics and a preclinical lab that emphasizes collaboration. Students pursue postbaccalaureate, predoctoral, continuing education and advanced education in general dentistry programs.

Become a part of the Temple family and you will have access to the following: A hybrid work schedule (remove this sentence if position is not hybrid) Full medical, dental, vision coverage Paid time off 11 Paid Holidays Tuition remission - eligible employees and their dependents can obtain a degree TUITION FREE A generous retirement plan and so much more!

SALARY RANGE: $21.63 to $25.96/hour A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant's education and experience, all relevant internal equity considerations, department budget, and funding source.

Position Summary: The Patient Care Coordinator will support the patient care activities of pre-doctoral students in their third and fourth years. Primary responsibilities will be to monitor patient comprehensive care treatment plans and to ensure a smooth and efficient clinical operation by working directly with the students and patients to help resolve any issues, complaints, or concerns that may have arisen. This will include investigating the issue, encourage understanding and adherence by staff and patients to the school's policies concerning patient rights and responsibilities as well as all other relevant school policies, documenting the findings and actions being taken to resolve the issue. In addition, the Patient Care Coordinator will be assisting with the timely scheduling of patients. This includes all standard front desk operations including assisting patients, faculty and student with scheduling appointments and communicating changes to the schedule (cancellations, additions etc.); patient check in/out; registering new patients; managing no-shows and cancelations; discussing balances and taking payments from patients; submitting preauthorization; and troubleshooting denied or unpaid claims.

Required Education and Experience: *Bachelor degree in healthcare administration, public health, social work or in another related field *At least 2 years of related experience within a healthcare setting or experience as a Dental Hygienist, EFDA or Dental Assistant An equivalent combination of education and experience may be considered.

Preferred Education and Experience: *MPH in Health Care Administration or related field or RDH and minimally 2 years of equivalent comparable experience in a healthcare setting (preferably dental setting).

Required Skills and Abilities: *Knowledge of patient care processes and patient complaint management. *Excellent counselling skills to diffuse difficult situations. *Strong customer service background. *Ability to research information. *Good interpersonal skills, good listening and speaking skills. *Keen attention to detail required. *Must be able to work independently and set priorities. *Skill in organizing and executing multiple tasks within time constraints. *Ability to problem solve. *Familiar with HIPAA regulations. *Computer literacy with the ability to learn our electronic health records system, axium.

Essential duties: *Works with Patient Care Manager, cluster leadership, clinical coordinators, faculty, graduate clinics, clinical staff and students to deliver customer service oriented and patient centered care within the DMD clinics. *Advise and facilitate resolution of patient concerns, including resolution of problems between patients and students/residents and staff. *Assist patients and their families in understanding clinic administrative procedures relating to their treatment. *Serve as liaison between patients and clinic operations. *Investigate and document relevant information pertaining to patient issues for review by clinical administration *Assist clinic coordinators to ensure a students' patient families are monitored to ensure continuous comprehensive care for the patient and to help support the students' necessary experiences. *Assist clinic coordinators to ensure patient EHRs are complete and accurate. *Advise and facilitate resolution of patient concerns, including resolution of problems between patients and students/residents. *Meets with students on a regular basis to ensure timely scheduling of patients and record management. *Assist patients and their families in understanding clinic administrative procedures relating to their treatment. *Serve as liaison between patients and clinic operations. *Obtain case histories for patient complaints/grievances and report to supervisors to develop an action plan *Respond to request for records duplication, following protocol determined by HIPAA and Risk Management. *Provide back-up support to clinic operations when necessary. *Assist in record maintenance through chart review for inactivation or completion and transfer to recall when necessary. *Schedule appointments for patients. Access patient information on computerized clinical management system, Axium so as to schedule an accurate appointment. *Utilize time efficiently as dictated by the clinic flow. *Support and assist receptionist for efficient and effective operations. *Verify insurance work with patients and students to settle insurance issues. *Post payments, reconcile Explanation of Benefits (EOB) when claim is not paid, obtain further information for resubmission when required. *Make sure accounts of patients are orderly and up-to-date. *Prepare pre-authorization, send out timely and record number when received. *Prepare claims, use appropriate channel for submitting claims. *Process credit and debit payments at cluster site when appropriate. *Keep up-to-date on policies and procedures related to the Dental School. Be able to answer questions from Administration and outside *stakeholders, such as cash operations concerning daily work. *Attend and participate in daily and periodic meetings. *Assist staff with special office assignments, relating to reports, surveys, projects and events.. Perform other duties as assigned

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

Compliance Statement: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

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