Patient Care Coordinator II - Full Time - Days - Customer Service - Atlantic Health System : Job Details

Job DescriptionResponsible for processing new and re-orders received by phone, fax, mail, or walk-ins and maintaining positive relationships with patients and referrals.Principal Accountabilities:1. Maintains and updates monthly supply re-orders lists for ventilator, enteral, tracheotomy, diaper and sleep patients.2. Works with patients, physicians, discharge planner and referral sources to obtain information required to process orders and re-orders.3. Advises patient and caregiver on insurance benefits and financial responsibility.4. Coordinates with other departments to provide delivery and setup of equipment.5. Provides documentation required to qualify patients based on their insurance coverage.6. Maintains patient and order information in the computer system.7. Provides telephone inquiries regarding orders, insurance benefits and other service issues.8. On Call rotation 1 week approximately every 4 months, 1 Saturday approximately every 4 months 9. Performs other related duties as assigned.QualificationsRequired:1. High School Diploma or equivalent. Preferred:1. Associates or higher Degree in Healthcare or related field.2. 3 years' experience in DME/Healthcare or relevant area.About UsAHS Investment Corporation (AHSIC) is the wholly owned for-profit subsidiary of Atlantic Health System (AHS). Our Business Units AtHome Medical - a Durable Medical Equipment Company, combining professional services and high-quality medical products. Atlantic Private Care Services - a private duty Nursing and Home Health Aide service provider, servicing the NJ counties of Morris, Essex, Union and Sussex. Real Estate Division - Commercial Property and Residential Housing ownership and management services for AHSIC and AHS. MSO - Management Services to a variety of healthcare enterprises, such as Atlantic Mobile Health/ Atlantic Ambulance, Primary Care Partners, Atlantic Health Partners, AHS ACO LLC, and others. Eagle Ambulance - a private ambulance company. Joint Ventures - Investment interests with various healthcare organizations. AHa! Innovation Center - an incubator designed to promote and commercialize innovation in the health care arena. Atlantic Health System offers a competitive and comprehensive Total Rewards package that supports the health, financial security, and well-being of all team members. Offerings vary based on role level (Team Member, Director, Executive). Below is a general summary, with role-specific enhancements highlighted:Team Member Benefits Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members) Life & AD&D Insurance. Short-Term and Long-Term Disability (with options to supplement) 403(b) Retirement Plan: Employer match, additional non-elective contribution PTO & Paid Sick Leave Tuition Assistance, Advancement & Academic Advising Parental, Adoption, Surrogacy Leave Backup and On-Site Childcare Well-Being Rewards Employee Assistance Program (EAP) Fertility Benefits, Healthy Pregnancy Program Flexible Spending & Commuter Accounts Pet, Home & Auto, Identity Theft and Legal Insurance Note: In Compliance with the NJ Pay Transparency Act (effective Sunday, June 1, 2025), all job postings will include the hourly wage or salary (or a range), as well as this summary of benefits. Final compensation and benefit eligibility may vary by role and employment status and will be confirmed at the time of offer.EEO STATEMENTAtlantic Health System, Inc. is an equal employment opportunity employer and federal contractor or subcontractor and therefore abides by applicable laws to protect applicants and employees from discrimination in hiring, promotion, discharge, pay, fringe benefits, job training, classification, referral, and other aspects of employment, on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, citizenship status, disability, age, genetics, or veteran status.About the TeamAtlantic Health System is at the forefront of medicine, setting standards for quality health care powered by a workforce of more than 18,000 team members and 4,800 affiliated physicians dedicated to building healthier communities, the system offers more than 400 sites of care, including eight award-winning medical centers. Specializing in cardiovascular care, cancer care, orthopedics, neuroscience, pediatrics, women's health and rehabilitation medicine. Atlantic Medical Group, comprised of 1,000 physicians and advanced practice providers, represents one of the largest multi-specialty practices in New Jersey and includes finance, legal, marketing, human resources, talent acquisition, ISS and more. Caring for our patients, our team members and the communities we serve is our central mission.