Patient Care Associate Coordinator - Optum : Job Details

Join a Leading Healthcare Team

Be part of a vibrant healthcare organization dedicated to making a difference in the lives of patients. Work alongside a passionate team utilizing state-of-the-art technology to deliver exceptional care. Embrace the essence of Caring. Connecting. Growing together.

About the Role: We are seeking a welcoming and detail-oriented Patient Care Associate Coordinator who will support our healthcare team in ensuring excellent patient experiences. This role involves following defined processes and collaborating with your team members to help achieve our organizational goals.

Schedule: This position requires a commitment to a 37.5-hour work week, with shifts scheduled between 8:00 AM and 8:00 PM, including one weekend day each week. Exact schedules will be provided upon hiring.

Location: 1601 3rd Avenue, New York, New York 10128

Key Responsibilities:

• Welcome patients and their families with a warm smile.
• Assist patients with registration and check-in procedures.
• Accurately enter patient demographic and insurance details into our EHR system, Epic.
• Verify insurance eligibility and educate patients about their benefits.
• Handle co-payments and patient balance collections.
• Effectively manage incoming calls, directing inquiries and taking messages as necessary.
• Support clinical staff in coordinating patient follow-up care, including scheduling referrals and securing testing authorizations.
• Send patient records to primary care providers accurately.
• Keep patient information up-to-date and perform required insurance verifications on the day of service.
• Confirm and schedule appointments efficiently.
• Maintain compliance with HIPAA and OSHA requirements at all times.
• Contribute to a cohesive team environment and prioritize tasks effectively.
• Perform scanning and document management tasks with precision.
• Be adaptable and willing to assist in cross-training efforts as needed.
• Take on additional tasks as assigned.

What We Offer:

• Competitive base pay and a comprehensive benefits package, including Paid Time Off and holidays.
• Medical, dental, and vision plans, along with life insurance and disability coverage.
• 401(k) savings plan and an employee stock purchase plan.
• Opportunities for education reimbursement and employee discounts.
• Access to an Employee Assistance Program and a rewarding employee referral bonus program.
• Additional voluntary benefits, including pet, legal, and long-term care insurance options.

Qualifications Required:

• High School Diploma/GED (or higher).
• 1+ years of experience in customer service or healthcare.
• Intermediate computer skills, proficient in Microsoft Office applications.
• Flexibility to travel between offices for coverage as needed.
• Willingness to be cross-trained as a medical assistant, or current medical assistant certification.
• Able to work a flexible schedule, including evenings and weekends.

Preferred Qualifications:

• 1+ years of experience in a medical front office or urgent care setting.
• Proficiency in using electronic health records (EPIC).
• Familiarity with medical terminology and insurance processes.
• Bilingual skills in Spanish and English are a plus.

Soft Skills:

• Strong independence with sound judgment and accountability.
• A proactive approach to multi-tasking and managing priorities.
• Ability to thrive in a fast-paced environment.
• Excellent verbal and written communication skills.
• Exceptional organizational and time management abilities.

Join us in our mission to improve healthcare access and quality for all individuals! We look forward to your application.