Patient Care and Inbound Sales Coordinator - River Town Dental : Job Details

The primary responsibilities of a Patient Care & Inbound Sales Coordinator include managing inbound marketing leads, scheduling appointments, and conducting in-person consultations. This role involves answering and initiating lead calls, tracking lead activity, and coordinating consults-primarily for full arch implants and other advanced dental procedures. A key focus of this position is delivering professional, empathetic, and personalized care both over the phone and in person, guiding patients through their treatment decision-making journey.A Patient Care & Inbound Sales Coordinator is a customer service/sales position. Patient Care & Inbound Sales Coordinator's goal is to enhance the patient experience through exceptional care and service, guiding patients through their decision-making process with the ultimate goal of securing appointments, directly contributing to the achievement of Rivertown Dental's practice objectives.About Rivertown Dental:Welcome to Rivertown Dental, a modern, team-first, privately-owned practice where we are on a mission to change the landscape of dentistry. We are equipped with the latest dental technology, a full suite of in-house specialty services, as well as abundant opportunities for growth and development.We pride ourselves on a world-class culture that allows our team to focus on self-care, so that they can better serve their team, patients and community!Responsibilities and Duties (including but not limited to):Primary focus: offer exceptional care to each person engaging with our practice.Ensure HIPAA protocols are followed.Monitors the schedule continuously and ensures appropriate time slots are full and clinician's time use is efficient. Assists answering incoming calls or making outgoing calls/follow-ups to potential leads for advanced treatment cases.Practices and implements phrases as well as all Admin training documents.Provides clear and caring communication to every patient, including following up in a timely manner (less than 2 hours) to emails, texts, and other messages.Engages in actively learning all new and existing software.Learns and maintains knowledge of the CRM system to manage both incoming leads and current patient communication.Collaborates with the marketing team to address CRM updates, concerns, and lead tracking accuracy.Performs pre-appointment scripting confirmation calls and reschedulingSupports efficient and welcoming check-in and check-out processes to ensure a smooth patient experience.Handles in-person consultations with professionalism, empathy, and attention to patient needs. To ensure all essential tasks can be accomplished, any additional duty needs clearance from the Office Specialist.Travel between the Support Center and Holmen Office. Capabilities/Key Competencies:Exceptional telephone etiquette, organizational skills, and customer service and sales skills. Desire to learn new systems and protocols and have the ability to implement themCaring at the core, trustworthy, and dedicated to your professionDetail oriented, able to multitask and effectively manage time in a fluid daily schedule We offer :Amazing self-care incentives & reimbursementFlexible SchedulingMedical, Dental, & Vision Insurance401K (with matching opportunities)Paid Vacation Pay & Holiday PayHIPAA, OSHA & CPR Training on siteReferral ProgramEmployee, Spouse, and Child Life InsuranceA privately owned group practice that is growing in the Coulee Region with advancement opportunities RequirementsEducation & Experience:Preferred: Proficient in dental practice management software Fluent in dental terminology Required: Moderate to advanced Sales background Experience in learning and working with multiple software systems Expert knowledge of general administrative practices. Mandatory:Attend all monthly team meetingsAttend weekly department meetings on location Rivertown Dental is an Equal Opportunity Employer (EEO). Salary Description $19-$24