Patient Care Advocate - University Hospitals : Job Details

What You Will Do. Patient Advocate Coordination - Assist with Monitoring for compliance of JC/ CMS standards and UH Policy related to grievance and/or patient complaints - Data management including collection, entry, trending and analysis to support performance improvement - Consistently demonstrates ability for collaborative problem-solving - Supports performance improvement as directed and as appropriate - Works in collaboration with the Quality, Risk, Legal and leaders and staff under direction of RN - Provide families and patients with a resource to assist with resolutions regarding quality of care, service level concerns, and lost items. - Assist patients & families in understanding their rights and responsibilities while serving as a professional representative of the UH System - Triage Advocacy phone line during business hours assisting with concerns/requests that do not require RN Patient Advocate Monitoring assistance or oversight. - Consistently demonstrates proactive issue i...Patient Care, Advocate, Patient, Monitoring, Support, RN, Healthcare