Patient Business Services Manager II - Tappahannock Multispecialty - Days - VCU Health : Job Details

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The Patient Business Services Manager oversees daily ambulatory operations in high-volume patient care areas. Responsibilities include pre-registrations, verifications, registrations, reservations, financial counseling, and collection of third-party and private receivables.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for Continued Employment: CPR

Experience REQUIRED:

• Five to seven years of hospital/healthcare business office or financial management experience.
• One year of supervisory experience.
• Leadership experience in clinic operations.

Experience PREFERRED:

• Knowledge of business office, patient billing, or collection/reimbursement procedures in healthcare.
• Proficiency in MS Office, especially Excel, 10-key, and math skills.

Education/Training REQUIRED:

• Bachelor's degree in Business Administration, Finance, Healthcare Administration, Nursing, or a related field. A combination of education and experience may be considered.

Education/Training PREFERRED:

• Master's degree in Business Administration, Finance, Healthcare Administration, Nursing, or related fields.
• Nursing or clinical training is a plus.

Independent Actions:

• Assist senior management in planning, directing, and managing operations of assigned patient care areas.
• Maintain effective communication and collaboration with staff, physicians, administration, and external customers to ensure excellent service delivery.

Supervisory Responsibilities:

• Direct supervision of all administrative support staff within the area.

Additional Requirements:

• Some extended hours and weekends may be necessary.

Physical and Mental Requirements:

• Prolonged sitting, strong recall, reasoning, problem-solving, clear speech, legible writing, reading, logical thinking.
• Ability to handle a fast-paced environment, multiple priorities, frequent customer interactions, and adapt to change.

EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.