Patient Advocate Rep - Lincare Holdings : Job Details

The Patient Advocate Rep will be responsible for handling questions, complaints, or suggestions about Company services or products. This employee will also be responsible for answering phones, reporting, and analyzing customers' information and needs. They support the field personnel, referral sources, and customers with their needs.Job Responsibilities:Primary contact for all customer experience reporting and complaint handling activities related to Company services or productsThe individual is responsible for independently receiving, documenting, investigating, and coordinating responses on complaintsEnsures timely investigation of and response to complaintsThis involves initiating and participating in investigations and corrective action arising from customer complaintsMaintains current and complete complaint filesRead and comprehend simple instructions, short correspondence, and memosWrite simple correspondenceEffectively present information in one-on-one and small group situations to customers, clients, and other employees of the organizationAdd, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimalsCompute rate, ratio, and percent; draw and interpret bar graphsApply common sense understanding to carry out instructions furnished in written, oral, or diagram formMust be able to exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutionsRequirements if working Remotely:Internet: high speed (min 25mbps), hard wired,