Patient Advocate - Denver Health : Job Details

We are recruiting for a motivated Patient Advocate to join our team!We are here for life's journey.Where is your life journey taking you?Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:Humanity in action, Triumph in hardship, Transformation in health.DepartmentLGBTQ Health ServicesJob SummaryServes as a patient advocate for all LGBTQ patrons looking for open affirming care and coordinates both primary care and specialty care appointments. Under general supervision, this position will navigate transgender patients through a surgical application process, ensure requirements are met for insurance coverage, schedule appointments, and educate patients on process and follow-up on patient experience. Case management of all surgical patients is required and will be documented in appropriate transgender surgical databases. Essential Functions: Serves as a patient advocate for all LGBTQ patrons looking for open affirming care and coordinates both primary care and specialty care appointments to ensure care quality and superior service (10%) Coordinates the pre surgery evaluation process and provides education and process education to transgender members seeking transgender surgery (10%) Works with patients to identify insurance coverage for procedures (10%) Coordinates services required to obtain approval for procedures as defined in policies/procedures; confirms that clinical requirements have been met, and coordinates the referral process as defined for potential surgical candidates (10%) Case manages all patients wanting gender confirmation surgeries (10%) Ensures communication between patient's primary doctors and surgical teams (10%) Collaborates on care and discharge planning issues, follows up with patient within a few days of discharge after surgery. (5%) Participates in designated transgender committees as assigned (5%) Participates in the development and initiation of policies and procedures, development of educational and operational programs and materials (5%) Collaborates with other teams to assure that all relevant data is being tracked and collected (5%) Identifies and reports issues of care quality, morbidity, mortality and service delivery as defined (5%) Maintains up to date information in transgender databases (5%) Provides amenity resources and information to parents, partners and family members (5%) Attends LGBTQ community events to help promote LGBTQ Center of Excellence (5%) Education:Bachelor's Degree Required Work Experience:1-3 years of experience in a clinic/hospital environment in a patient facing role Required and 1-3 years working directly with the LGBTQ community preferred Licenses:Knowledge, Skills and Abilities:Basic care coordinationKnowledge of community resourcesEstablish and maintain rapport and a therapeutic relationshipCommunication and motivational interviewingBilingual English/Spanish or English/other languages preferredKnowledge of Microsoft Outlook, Word, PowerPoint, Excel, and SharePointPrior experience with an Electronic Medical Record system preferred, specifically EPICScheduling software experience preferredAbility to perform Web searches for clients.ShiftDays (United States of America)Work TypeRegularSalary$22.85 - $31.99 / hrBenefitsOutstanding benefits including up to 27 paid days off per year, immediate retirement plan employer contribution up to 9.5%, and generous medical plansFree RTD EcoPass (public transportation)On-site employee fitness center and wellness classesChildcare discount programs & exclusive perks on large brands, travel, and moreTuition reimbursement & assistanceEducation & development opportunities including career pathways and coachingProfessional clinical advancement program & shared governancePublic Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF programNational Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employerOur ValuesRespectBelongingAccountabilityTransparencyAll job applicants for safety-sensitive positions must pass a pre-employment drug test, once a conditional offer of employment has been made.Denver Health is an integrated, high-quality academic health care system considered a model for the nation that includes a Level I Trauma Center, a 555-bed acute care medical center, Denver's 911 emergency medical response system, 10 family health centers, 19 school-based health centers, Rocky Mountain Poison & Drug Safety, a Public Health Institute, an HMO and The Denver Health Foundation.As Colorado's primary, and essential, safety-net institution, Denver Health is a mission-driven organization that has provided billions in uncompensated care for the uninsured. Denver Health is viewed as an Anchor Institution for the community, focusing on hiring and purchasing locally as applicable, serving as a pillar for community needs, and caring for more than 185,000 individuals and 67,000 children a year.Located near downtown Denver, Denver Health is just minutes away from many of the cultural and recreational activities Denver has to offer.Denver Health is an equal opportunity employer (EOE). We value the unique ideas, talents and contributions reflective of the needs of our community.Applicants will be considered until the position is filled.