Salary : $57,886.40 - $79,497.60 AnnuallyLocation : Colton, CAJob Type: Full-timeJob Number: 25-08064ARMC-01Department: Arrowhead Regional Medical CenterOpening Date: 07/26/2025Closing Date: 8/8/2025 5:00 PM Pacific The JobArrowhead Regional Medical Center (ARMC) is recruiting for a Patient Advocate to diplomatically facilitate solutions to concerns and unmet needs for the benefit of patients and families. The position serves as a patient advocate for those suffering from diseases or conditions offering suggestions and tactfully, effectively and successfully investigates, and resolves non-medical challenges which may arise during the course of treatment and/or hospital stays. In addition, the position also investigates potential patients' rights violations, conducts hospital unit rounds to identify potential problems and intervenes as appropriate; conducts monthly grievance committee meetings responsible for reviewing all grievances and developing plans for improvement, as well as develops, interprets, and revises Patient Advocacy policies and procedures, and provides education to staff, managers and administrative staff.For more detailed information, refer to the Patient Advocate job description.ARROWHEAD REGIONAL MEDICAL CENTERLocated on a beautiful 70-acre campus in Colton, California (50 miles east of Los Angeles), Arrowhead Regional Medical Center (ARMC) is a state-of-the-art, public/nonprofit, 456-bed, university affiliated teaching hospital licensed by the State of California Department of Public Health and accredited by The Joint Commission. The hospital houses a regional burn center serving four counties (San Bernardino, Riverside, Mono and Inyo), a comprehensive stroke center, level I trauma center and a freestanding in-patient behavioral health center. Additionally, ARMC operates five community-based, primary care clinics and over 40 specialty care outpatient services. ARMC is the primary teaching hospital for the adjacently located California University of Science and Medicine (CUSM), the Inland Empire's newest medical school.EXCELLENT BENEFITS & RETIREMENTBenefits OverviewHEALTH BENEFITSPAID TIME OFFRETIREMENT PERKS
- Medical & Dental: Family Coverage
- Vision: Employee Coverage
- Premium subsidies to offset health costs
- Flexible Spending Account: Pre-tax account for qualified healthcare expenses
- Up to 4 weeks accruable vacation with cash-out option
- 11 days accruable sick leave
- 15 paid holidays
- Perfect Attendance Leave
- Flexible work schedules (in some departments)
- Generous pension
- Retirement reciprocity may be available!
- 457(b) Deferred Compensation
- Retirement Medical Trust (RMT)
DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short & Long-Term Disability Wellness Program - Commuter Services - Employee Discounts - Annual Tuition ReimbursementClick below for more information on the benefits offered at San Bernardino County!TRADITIONAL BENEFITS OPTIONCONDITIONS OF EMPLOYMENTPre-Employment Process: Incumbents must pass a background investigation, which includes fingerprinting, work history and education verification, as well as a job-related physical exam and drug screening. Work Schedule: Occasional weekend or evening availability is required.Sponsorship: Please note San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Minimum RequirementsEducation: Associate's degree or equivalent completed college coursework in Behavioral/Social Science, Healthcare/Business Administration, or related field of study. Applicants who do not possess an Associate's degree in one of the areas indicated must provide a list of completed college coursework or their application will be disqualified. -AND-Applicants must meet one (1) of the following options: Option 1: Six (6) months of experience performing patient advocacy or patients' rights duties in a healthcare environment conducting interviews, processing complaints, writing reports and providing solutions to complex problems.Option 2: One (1) year of experience referring clients, providing counseling and case management services and developing treatment plans in a social service environment equivalent to a Social Worker II with the County of San Bernardino.Option 3: Eighteen (18) months of experience interviewing clients to assess needs, assisting individuals in obtaining services, and explaining laws, rules, policies and procedures and program services to clients in a healthcare environment. (General clerical experience is not qualifying under this option)Option 4:Twenty-four (24) months of clerical experience in a healthcare environment which involved substantial public contact performing patient intake, registration or similar duties requiring obtaining and providing information.Note: Social Worker Trainee experience is not considered qualifying. Desired QualificationsThe ideal candidate will possess a Bachelor's degree in Social Work/Social Services, experience in Patient Advocacy and/or in Social Work, excellent interpersonal skills and a desire to improve the hospital patient experience. English/Spanish bilingual candidates are highly desirable. Selection ProcessApplication Procedure: Please complete and submit the online employment application and supplemental questionnaire by Friday, August 8, 2025 at 5:00 PM. Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience, as only the most highly qualified applicants will be referred to the Department. Please ensure all relevant experience is indicate in the Application and responses to the Supplemental Questionnaire, as resumes and other attachments will not be reviewed for the competitive evaluation.All communications regarding the selection process will be via e-mail. Applicants are encouraged to check their e-mail frequently to learn additional information regarding this recruitment. Check your GovernmentJobs account for notifications. Update your firewalls to allow e-mails from San Bernardino County through governmentjobs.com. Update your Spam, Junk, and Bulk settings to ensure it will not spam/block/filter communications from e-mail addresses with the following domain @hr.sbcounty.gov . Finally, be sure to keep your personal information updated. Taking these steps now will help ensure you receive all communications regarding this recruitment.To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the posted filing deadline. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records.If you require technical assistance, follow this link to review the Government Jobs online application guide, to review the Government Jobs online application guide, or contact their Toll-Free Applicant Support line at (855) ###-####. Please note that Human Resources is not responsible for any issues or delays caused by the computer or browser used to submit the application. EEO/ADA: San Bernardino County is anEqual Employment Opportunity (EEO)and Americans with Disabilities Act (ADA) compliant employer, committed to providing equal employment opportunity to all employees and applicants. ADA Accommodation: If you have a disability and require accommodations in the testing process, submit theSpecial Testing Accommodations Request Form within one week of a recruitment filing deadline.Veterans' Preference: Eligible veterans and their spouse or widow(er) who are not current County employees may be awarded additional Veterans' Preference points. For information and instructions to request Veteran's Preference points, please refer to the. Veterans' Preference Information (Download PDF).For more important details, review the Applicant Information and County Employment ProcessAdministrative Services UnitThe County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.For a summary of benefits, please click Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) ###-#### or visit the Benefits website for more detailed information at 01
Instructions: The information from your complete County Application and the Supplemental Questions below will be used to determine whether applicants meet the minimum requirements for this position, and will provide the basis for a
competitive evaluation with other candidates in the selection process. It is to your advantage to provide complete, organized and detailed responses to each question. Do not refer to a resume.
All work experience listed on the Supplemental Questionnaire must also be listed in the Work Experience section of your County Application in order to be evaluated. - I have read and understand the above instructions.
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Education: Do you possess an Associate's degree or higher in Behavioral/Social Science, Healthcare/Business Administration, or related field?
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Education/Coursework: If you do possess a qualifying Associate's Degree, provide the discipline or major. If none, indicate N/A . 04
Education: Do you possess a Bachelor's degree?
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Education/Coursework: If you possess a Bachelor's Degree, provide the discipline or major. If none, indicate N/A . 06
Education/Coursework: A list of coursework is required
unless you possess an Associate's degree or higher in one of the qualifying areas.
Applicants who do not possess an Associate's degree in one of the qualifying areas must provide a list of completed college coursework or their application will be disqualified. Include the following: Name of School, Course Title/Number, Number of Units, and Type of Units (semester or quarter).
Example: SBVC, Intro to Psych, Psych 100, 4 quarter units. Transcripts may be attached to the application in the attachments section in lieu of listing coursework in this section.Indicate N/A below, if this does not apply. 07
Minimum Qualifications: Indicate under which of the following options you qualify.
- Option 1: Six (6) months of experience performing patient advocacy or patients' rights duties in a healthcare environment conducting interviews, processing complaints, writing reports and providing solutions to complex problems.
- Option 2: One (1) year of experience referring clients, providing counseling and case management services and developing treatment plans in a social service environment equivalent to a Social Worker II with the County of San Bernardino.
- Option 3: Eighteen (18) months of experience interviewing clients to assess needs, assisting individuals in obtaining services, and explaining rules, policies and program services to clients in a healthcare environment. (General clerical experience is not qualifying under this option)
- Option 4: Twenty-four (24) months of clerical experience in a healthcare environment which involved substantial public contact performing patient intake, registration or similar duties requiring obtaining and providing information.
- I do not qualify under any option.
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Qualifying Experience: If you indicated possession of qualifying experience in one of the four options above, describe your experience. Include the employer name, dates of employment and duties performed. Please ensure this experience is also listed in the Work Experience section of your application. 09
Patient Advocacy Experience: Describe your patient advocacy experience. Include the employer name, dates of employment and specific patient advocacy duties performed. If none, indicate N/A . 10
Social Work Experience: Describe your social work experience. If none, indicate N/A . 11
Committee Experience: Describe your experience serving on a committee. Include the employer name, type of committee, your role and level of responsibility. If none, indicate N/A . 12
Customer Service: Describe the most difficult customer/patient/client/public interaction you have had. Include the type of situation, what you did and the outcome of the situation. 13
Applicant Acknowledgement - Notification via email: As part of our efforts to increase efficiency and promote conservation of resources, human resources uses email to communicate with applicants. Therefore, all future communications regarding this recruitment, including applicant status and testing notifications, will be made via email. Each applicant needs their own email address. We strongly encourage you, as an applicant, to ensure that the email address you have provided us with your application is current, secure, confidential, and readily accessible to you. Adjust Spam and/or other filters so that our emails are accepted. Please carefully read any notices that we send you and follow any instructions provided in a timely manner. We will not be responsible in any way if you do not receive our emails (i.e., for the non-delivery of our emails or if you fail to check your e-mail on a timely basis).
- I acknowledge that I have read, understood, and agree to the above.
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**ATTENTION GMAIL USERS**We have become aware of an increase in Gmail's spam filter sensitivity. Due to this change, it is possible that emails coming from San Bernardino County Human Resources may be marked as spam and will not make it into your Gmail inbox. For your convenience, the attached PDF document contains a step-by-step guide to create and apply filters within Gmail. Click this link to Once downloaded, follow the instructions so that you will receive future emails from San Bernardino County Human Resources.
Note: If you apply the filters and still do not receive emails from San Bernardino County Human Resources you can check your (Neogov) account inbox. All notifications will appear there.
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Applicant Acknowledgement - Application Complete: Thank you for taking the time to complete this application and supplemental questionnaire. Please be sure to review all information provided prior to submitting it as you cannot update or revise it once submitted. Your submitted application will be reviewed and evaluated as is. Please do not refer to a resume or other documentation in lieu of completing the employment history section or responding to the supplemental questions; they will not be reviewed or considered. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email confirmation will be sent to the email address listed on your application. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.
- I acknowledge that I have reviewed my application and understand that I will not be able to update or revise any part of it once submitted.
Required Question
