Patient Advocate - InnovaCare Health : Job Details

Core Duties and Responsibilities: Employee is available to assist patients and families by telephone, or in person, throughout the workday.

Serve as a liaison between patients/families and the healthcare team.

Ensures clear communication and timely access.

Serves as a liaison between the patient and specialty providers and facilities.

Facilitates referrals, prescription requests, and appointment scheduling when necessary.

Completes health-related letters and forms as required.

Identifies educational and community resources for patients and families.

Identifies patients at increased risk for complications and communicates with the healthcare provider.

Organizes educational events and community lectures.

Informs patients and staff and works to increase event participation.

Organizes patient advisory panels.

Documents, investigates, and resolves patient complaints.

Identifies patterns in complaints and works with the team to implement quality improvement activities.

Understands and educates patients and staff on the various insurance plans and enrollment periods.

Maintains relationships with insurance representatives to provide up to date and accurate information.

Understands and promotes the Premier Assurance Program to patients in need.

Welcomes new patients and follows up after initial visits.

Track Visit Completion

Position Requirements:

High School diploma required

2-4 years medical office experience

Medical terminology Excellent grammar, spelling, and punctuation Knowledge of commonly used medical billing concepts, practices and procedures Knowledge of EMR, E-Clinical Works preferred Exceptional customer service and phone etiquette skills Excellent oral and written communication skills Ability to work in a fast-paced environment Makes reasonable effort to limit the use and disclosure of PHI to the minimum necessary in order to perform job Team player, collaborator, results oriented