Patient Access Specialist III - Hospital for Special Surgery : Job Details

How you move is why we're here. Now more than ever. Get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.

Working with colleagues who love what they do and are deeply committed to our mission, you too can be part of our transformation across the enterprise.

Emp Status: Regular Full time

Work Shift: Not specified

Compensation Range: $35.70 - $39.72. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to fair market value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.

Experience in admitting and/or ambulatory setting or patient registration in an outpatient setting. Two years of experience in healthcare/medical admissions.

Three years of relevant experience at least one being in the role of the patient access specialist ii. Three years of relevant experience.

Strong computer skills, with proficiency in office automated tools: e-mail, outlook and data entry. Effective communicator with all levels of staff, patients and customers. Displays emotional control. Ability to respond positively to fluctuations in patient flow. Heavy phones, able to triage phone calls and respond professionally to fluctuations in call volume. Coachable. Knowledge of front end role in revenue cycle: insurance benefits collection, verification, authorization, pre-certification, etc. Working knowledge of medical terminology. Self directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. Proficiency in EPIC Prelude and Cadence. Performs accurate typing at 45-60 wpm. Ability to add, subtract, multiply, divide, and calculate percentages. Bilingual understanding of health insurance liabilities.

Physical working conditions: sitting in the same location or standing/walking; required to stoop, climb or lift light material (10 to 20 lbs.) or equipment.

Environmental working conditions: indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature, and noise. Examples: patient care providers and laboratory technicians.

Hazards OSHA Category 2: tasks that involve no exposure to blood, body fluids, tissues, and other potentially infectious materials; but employment may require performing unplanned Category 1 tasks.

• Develops/Manages Processes & Systems - Assists with contracts Assists in the negotiation of physician managed care contracts, analytics, and financial modeling.
• Upholds Standards/Expectations of HSS Staff - Coordinates enrollment Coordinates physician enrollment in managed care plans.
• Upholds Standards/Expectations of HSS Staff - Ensures compliance Ensures compliance of managed care companies with negotiated contracts.
• Upholds Standards/Expectations of HSS Staff - Resolves payor issues Follows-up and resolving payment issues with insurance payors.
• Upholds Standards/Expectations of HSS Staff - Acts as liaison Acts as a liaison between physician offices and insurance payors.
• Upholds Standards/Expectations of HSS Staff - Assists with meetings Schedules, coordinates, and documents for all PHO related meetings.
• Maintains Documentation & Manages Information - Maintains tracking logs Creates and maintains tracking logs for insurance payor issues and accountability for closing out items.
• Upholds Standards/Expectations of HSS Staff - Oversees PHO line Oversees PHO phone line, answers and responds to inquires, and assist with urgent physician office issues.
• Upholds Standards/Expectations of HSS Staff - Attendance Maintains satisfactory attendance record.
• Upholds Standards/Expectations of HSS Staff - Maintains punctuality Reports for duty punctually.
• Upholds Standards/Expectations of HSS Staff - Adjusts to change Adjusts to changing situations and work assignments.

A high school diploma or equivalent (G.E.D.), may include specialized or vocational courses. High school diploma.

Three years of relevant experience. Bachelors.

Certifications/Licensure Required: None

Certifications/Licensure Preferred: None

Skills Required: Working knowledge of medical terminology. Self directed, motivated, resourceful, demonstrates initiative. Working knowledge of MS Office Suite applications: Word, Excel, Outlook. Proficiency in EPIC Prelude and Cadence. Performs accurate typing at 45-60 wpm. Ability to add, subtract, multiply, divide, and calculate percentages. Bilingual understanding of health insurance liabilities.

Non-Discrimination Policy: Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.