Patient Access Specialist I
HSS Facility offers physician office visits, radiology, pre-surgical screening, surgeries, and rehabilitation services. The Patient Access Specialist (PAS) I is a highly visible customer service position that is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system. The Patient Access Specialist (PAS) I is an entry level multifaceted position that works with interdisciplinary team members in the management of patient flow. The PAS I spends most of the day completing repetitive core PAS tasks for one or more functional area and meets standard productivity and quality expectations.
Responsibilities:
- Provide exceptional customer service to all patients, visitors, and customers
- Interview patients and accurately enter and update patient demographics, personal information, and medical history
- Collect and scan legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans
- Obtain electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage
- Collect co-payments and out of pocket payments
- Manage bed placement by coordinating bed assignment for post up surgical patients and emergency admissions
- Resolve patient checklists and workqueue encounters
- Answer incoming calls and provide assistance by addressing inquiries or directing callers to the appropriate department for further support
- Perform other related duties incidental to the work described herein
- Cover Greeter/Welcome desk
Required Qualifications/Skills:
- High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
- Minimum 1 year in a healthcare or related customer service field
Desired Qualifications/Skills:
- Bed Management experience (highly desired)
- Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry
- Superior written and oral communication skills
- Exceptional customer service skills
- Ability to multi-task
- Ability to work in a team environment
- Knowledge of healthcare and health insurance
- Familiarity with medical terminology
- Displays positive attitudes towards assignments and others
- Ability to add, subtract, multiply, divide, and calculate percentages
Non-Discrimination Policy: Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.