Patient Access Specialist I - Hospital for Special Surgery : Job Details

How you move is why we're here. Now more than ever, get back to what you need and love to do. The possibilities are endless... Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success. If this describes you then let's talk! HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment. Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.

Patient Access Specialist Full-Time HSS Mahwah

HSS Mahwah ASC offers physician office visits, radiology, pre-surgical screening, and rehabilitation services. The Patient Access Specialist (PAS) is a highly visible customer service position that works with interdisciplinary team members in the management of patient flow and is responsible for scheduling, pre-registration, and registration of patients in person and by phone using the Epic system.

The PAS can effectively meet the multifaceted position expectations of the entry level PAS role within high volume areas adapting well to changes in work assignments, while consistently meeting or exceeding quality and productive expectations. The PAS is knowledgeable and may be called on to cover multiple functional areas within the department. Work assignments may change on a daily basis.

• Provide exceptional customer service to all patients, visitors, and customers
• Interview patients and accurately enter and update patient demographics, personal information, and medical history
• Collect and scan legal IDs, insurance cards, signed consent forms, third party liability documents, and advance care plans
• Obtain electronic and/or phone benefit verifications, coordinating benefits, determining participating and non-participating insurance coverage, and provide estimates
• Collect co-payments and out of pocket payments
• Resolve patient checklists and work queue encounters
• Perform other related duties incidental to the work described herein
• Other special project focus group tasks as appropriate

• High school diploma or equivalent (G.E.D.), may include specialized or vocational courses
• 2+ years in a healthcare or related customer service field
• Preferred: 1+ year in position as Patient Access Specialist I or equivalent position

• Strong computer skills, with proficiency in office automated tools: e-mail, outlook, and data entry
• Superior written and oral communication skills
• Exceptional customer service skills
• Ability to multi-task
• Ability to work in a team environment
• Knowledge of healthcare and health insurance
• Familiarity with medical terminology
• Displays positive attitudes towards assignments and others
• Ability to add, subtract, multiply, divide and calculate percentages

Non-Discrimination Policy Hospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.