Patient Access Scheduler 2, Concierge, FT, 8:30A-5P - Baptist Health South Florida : Job Details

The incumbent will be responsible for scheduling patient appointments (diagnostic, surgical, therapy, physician office visits, and other procedures/treatments). Obtains and verifies necessary demographic and insurance information. Registers patients and enters data into scheduling system. This position requires the incumbent to be in a call center type environment and responsible for meeting individual quality metrics. Assist in supporting go lives and different departmental initiatives, including onboarding and training team members. Participate in departmental committees/champion opportunities. Practices the Baptist Health philosophy of service excellence in providing professional, compassionate and friendly service to patients of all ages, families, employees, physicians and community members.Degrees:* High School Diploma, Certificate of Attendance, Certificate of Completion, GED or equivalent training or experience required.Additional Qualifications:* For internal staff: A minimum of 1 year Patient Access experience and has demonstrated the ability to independently perform all functions within the Level 1 job description.* Meets/exceeds BHSF registration accuracy and productivity standards for at least the most recent 6 months.* Exceeds departmental KPIs.* Maintains a positive attitude, is self motivated, and encourages others.* Identified as a team player and cross trained in multiple areas/product lines/practices to substitute all staff positions as needed.* For external staff: Associates Degree preferred with 1 year Patient Access experience, or 2 years experience in lieu of degree.* Complete and pass the Patient Access training course.* Ability to work in a high volume, fast-paced work environment, and perform basic mathematical calculations.* Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills.* Desired: Knowledge of healthcare regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA, and Medicare coverage structure including medical necessity compliance guidelines.* Understanding of insurance contracts and scheduling guidelines/protocols, Microsoft Office products and knowledge of EMR applications, etc.* Knowledge of medical terminology.* Bilingual English, Spanish/Creole.Minimum Required Experience: 1 Year