Patient Access Representative - Salem Hospital NSMC : Job Details

36 HOURS - LEE OFFICE - EXCELLENT BENEFITS! Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies & procedures, and handling patient questions. Does this position require Patient Care? No

Essential Functions:

-Greet patients in a professional and friendly manner

-Collect and verify patient demographic and insurance information, as well as enter information into systems

-Schedule appointments and confirm patient information

-Explain insurance and billing policies/procedures to patients

-Process payments and provide receipts

-Obtain pre-authorization for procedures as needed

-Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager

Education High School Diploma or Equivalent required Can this role accept experience in lieu of a degree? No Experience Preferred: Admitting, scheduling, registration, or insurance verification

Knowledge, Skills and Abilities:

-Knowledge of medical terminology and insurance verification procedures preferred.

-Ability to work in a fast-paced environment and handle multiple tasks.

-Excellent communication and interpersonal skills.

-Strong attention to detail and problem-solving abilities.

-Basic computer proficiency.

Onsite

65 Calef Highway

Scheduled Weekly Hours: 36

Employee Type: Regular

Work Shift: Day (United States of America)

$17.36 - $24.79/Hourly

Grade: 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at 857-###-####.