Patient Access Representative - Community Memorial Hospital : Job Details

Job descriptionJob Summary: The Patient Access Representative is responsible for a wide range of administrative support. Their duties may include answering phones, patient assistance, recordkeeping, all while providing exceptional customer service.Responsibilities and Duties:

• Checking patients in and out when they arrive for medical appointments
• Answering the phone to address patient inquiries and scheduling appointments
• Documenting insurance information, personal information, payment methods and other important patient information
• Updating patient files and appointment information accurately
• Communicating information and important details to other medical care staff
• Contacting insurance companies regarding coverage, preapprovals, billing and other issues
• Processing payments from patients and handling billing issues between patients and insurance companies
• Managing various types of paperwork and other clerical duties
• Other duties as assigned

Job Requirements:

• High school diploma or equivalent
• Strong customer service skills to interact positively with patients
• Exceptional communication skills with both patients and medical care providers to relay necessary information
• Ability to juggle and prioritize multiple responsibilities and handle interruptions
• Strong organizational skills to keep patient information confidential and organized
• Problem-solving skills for scheduling conflicts, missing documentation and other issues
• Attention to detail to ensure all patient information is accurate and available

*Benefits are available to full-time and part-time employees.Job Types: Full-time, Part-time, Per diemPay: $18.45 - $21.98 per hourBenefits:

• 401(k)
• 401(k) matching
• 403(b)
• 403(b) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Free parking
• Health insurance
• Life insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• Acute care

Schedule:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift
• Night shift
• Overnight shift

Education:

• High school or equivalent (Required)

Experience:

• Medical office: 1 year (Preferred)