Patient Access Representative I - Mass General Brigham : Job Details

Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage explaining policies & procedures, and handling patient questions. Essential Functions: - Greet patients in a professional and friendly manner.- Collect and verify patient demographic and insurance information, as well as enter information into systems.- Schedule appointments and confirm patient information. - Explain insurance and billing policies/procedures to patients.- Process payments and provide receipts.- Obtain pre-authorization for procedures as needed.- Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager. Qualifications. High school diploma or equivalent is required. Admitting, scheduling, registration, or insurance verification experience of 1-2 years is preferred. Knowledge of medical terminology and ...Patient Access, Representative, Patient, Healthcare, Insurance