Patient Access Representative I-Atlantis - Health Care District : Job Details

Job DescriptionGeneral Statement of Job: This position is the first line resource for all patients and visitors who present to the Health Care District Community Health Centers. This position will provide the fullscope of reception, scheduling and administrative support services including collection and completion of data entry for the purpose of registering, scheduling, and checkingpatients in/out for all medical and dental departments. Essential Functions: Greets and directs visitors/patients courteously and professionally. Develops and maintains a positive relationship with patients and visitors for the purpose of a positive experience in the Health Center. Documents, researches and responds to patients/visitor inquiries, complaints, concerns or grievances in a concise and professional manner and coordinates information to or with other departments; including but not limited to the Referrals, HIM, Revenue Cycle and Pharmacy. Obtains, verifies and/or updates patient demographic information into EHR and registers patients to meet established registration productivity and quality benchmarks. Successfully meets monthly competency and quality audits to ensure registration accuracy. Assist patients with completing registration in patient facing software as needed. Obtains all appropriate signatures for patient consents. Schedules patients for primary care and medical specialties in the EHR including rescheduling patient noshows. Verifies patients' insurance benefits including primary care provider for any managed care plans. Assists patients with any changes needed to coordinate care including contacting payer for change of primary care provider. Accurate verification of Pharmacy Benefits in EHR for coordination of in-house pharmacy. Ensures that all information is scanned into the patient account in the EHR in a timely manner including, but not limited to, proof of income, patient's photo ID and insurance card. Qualify patient for nominal fee/sliding fee scale according to according to Federal Poverty Guidelines. Collects co-pays, coinsurance, nominal fee/slide and balance due from patients and/or guarantors and posts collections to the appropriate department at time of service Checks patients out and schedules future appointments. Prints appropriate documentation and reviews with patient. Ability to communicate information in a clear, concise and timely manner while using appropriate verbal and written channels of communication. Demonstrate problem solving skills and the ability to recognize opportunities for improvement and take appropriate action when necessary. Communicates with patients via patient facing pre-visit, pre-registration platform in the format of text messaging and daily broadcasts to scheduled patients for the purpose of completing their pre-registration and confirming their appointments. Manually telephones patients prior to and immediately following scheduled appointments to prevent gaps in schedules. Assists with answering calls/chats process of incoming communication for urgent and routine information or services. Schedules appointments and records and forwards messages as required. Responds to requests for routine information or assistance within scope of knowledge and authority and refers patients/visitors to appropriate staff members as necessary. Reconciles cash/credit collections daily by department. Accurately completes end of day documentation according to established procedures. Accurate Daily Audit of Change Drawer according to established procedures. Ensures weekly audit by Senior Registration Specialist or Clinic Supervisor. Responsible for opening/closing center duties as needed. Maintains par levels of office supplies and works with Senior Registration Specialists and Clinic Supervisors for ordering and distributing supplies to designated areas. Maintains order and appearance of frontline including patient waiting areas Maintains printers and copy machines, ensuring all supplies are on hand, calls for repairs when required. Responsible for the management of incoming and outgoing departmental mail, sorting, distributing, and generating responses as appropriate and in a timely manner. Communicates with patients to update addresses for returned mail. Attends and participates in department huddles and staff meetings Adheres to and follows all departmental policies and procedures. Adheres to and Responds to All Emergency Codes as indicated by the department requirements. Prints patient facesheets for EMS when a Code Blue is called. Follows all infection control policies and procedures at all times. Maintains patient confidentiality at all times according to the established policies and procedures. Works on special projects and performs other duties as assigned. Emergency duty may be required of the incumbent that includes assisting community or hospital-based organizations or the Red Cross. Staff will be directed to perform other emergency duties based on clinical experience including, but not limited to, responses to threats or disasters, man-made or natural. CustomerService: Every employee knows and understands his/her customers and focuses on delivering to them the highest-quality services(s) in the context of the overall mission. Communication: The ability to express ideas effectively face-to-face, as well as in writing, in individual and group situations, adjusting language and terminology to the needs of the audience,and the ability to synthesize information received verbally and in writing. Teamwork: Creates effective working relationships within and across organizational boundaries. Initiative and Ingenuity: The capacity for self-motivation that is manifested by innovation and creativity. Commitment to Quality: Consistently maintains a high level of quality that meets specific standard operating practices and procedures, consistent with organizational goals. Productivity: Employee makes use of work time in an efficient and productive manner. Promoting Quality, Customer Service and Productivity: Utilizes continuous quality assurance processes to ensure quality, appropriate services are rendered to the customer in order to meet or surpass established goals and objectives Meeting Strategic Goals and Objectives: Plans actions to accomplish designated and desired outcomes. Diversity Competencies: In the interest of ensuring continued workforce diversity at the Health Care District every staff member is required to: Promote teambuilding among a diverse workforce, model a positive attitude regarding diversity, create and maintain a work environment that is respectful and accepting of diversity, and demonstrate recognition of the value of individual and cultural differences Ensure that service delivery is provided in a culturally competent way and consistently treat customers, partners, and coworkers with dignity and respect. Additional Duties: This job description reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a complete description of all the work requirements and expectations that may be inherent in the position. The omission of specific statements of duties does not exclude them from the position. Management of the Health Care District of Palm Beach County reserves the right to assign duties not listed herein as necessary to accomplish the goals of the organization.QualificationsEducation: High School Diploma or GED required.Experience: (2) years or more of prior experience in registration in a health care/medical setting preferred. Bilingual preferred (English/Spanish or English/Creole).Certification: Certification as Patient Access Associate preferred.Licensure: Valid Florida driver's license requiredRegistrations: N/AAbout UsThe Health Care District of Palm Beach County is an independent special taxing district that has served as a healthcare safety net for more than 36 years to fill in gaps in access to healthcare services. This unique healthcare system covers the entire county and provides a wide range of services such as nine community health centers (Federally Qualified Health Centers) which serve everyone regardless of ability to pay; school health teams in 172 public schools; a lifesaving Trauma Hawk aeromedical helicopter program; a rural, public teaching hospital, Lakeside Medical Center; an award-winning skilled nursing center; a ground ambulance program for Health Care District patients needing a higher level of care and the county's Trauma Agency, which ensures quality outcomes within the county's trauma system and leads initiatives to prevent traumatic injury. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants. We are also committed to maintaining a safe, healthy, and productive work environment for all employees. As such, we are a Drug-Free Workplace.