Patient Access Representative - Float Registration, Regular Part-Time, Variable Shifts - Northwestern Medical Center : Job Details

Patient Access Representative - RegistrationJOB SUMMARY:Facilitates the flow of patients and patient information by providing clerical support and data retrieval and dissemination to patients, providers and other health care professionals within the continuum of care. This is achieved through effective oral and written communication, precise data entry, and critical thinking to support stakeholders throughout the process.PRE-REQUISITES:Education: High school diploma or equivalent required. Associates degree preferred. Experience: Three years experience in a medical office preferred. Knowledge of medical terminology, typing skills required. Must be detail oriented and able to handle multiple tasks.Other Skills: Must be able to understand written and oral instructions pertaining to scheduling and physician requests and demonstrate critical decision making to manage these requests. Ability to deal with people at all times in a pleasant and tactful manner. Must have excellent computer skills.RELATIONSHIPS:Reports To: Patient Access ManagerSupervises: N/AOther Contacts: Patients, families, visitors, providers and their staff, business partners and hospital employeesSCOPE:Machinery or Equipment Used: Basic office equipment and switchboardPhysical Demands: Manual dexterity and mobility including lifting, standing or sitting for long periods of time and occasional transport of patient in wheelchairWorking Conditions: Fast paced with multiple phone lines, subject to interruptions. Stressful situations due to phone calls, inquiries and patient payment requestsRequired Protective Equipment: PPE as situation warrantsESSENTIAL FUNCTIONS:1. Accurately and precisely enters registration information for patients.Acquires any patient specific paperwork and/or test results, including the written order prior to patients appointment or bed assignment.Captures required necessary patient information and signatures from parent/guardian for minor patients.Correctly obtains insurance information, completes Medicare questionnaire if applicable.2. Explains to the patient the content of certain registration and insurance forms that require signatures.3. Queries specific insurance companies to verify insurance benefits and/or requirements.Identifies which patients owe a co-pay or balance, requests and collects the co-pay/balance in a polite and private manner.4. Utilizes problem solving and decision making skills to respond appropriately to phone calls from patients, families, physicians, payors, lawyers, and/or other health care professionals.Coordinates issues/problems effectively with physician's office, physician or other hospital department management as needed for problem resolution.Utilizes department specific knowledge to ask appropriate follow up questions when information is unclear or vague.5. Coordinates and documents daily patient reminder calls for upcoming appointments and procedures. Identifies and reiterates to patient necessary preparation for upcoming appointment, if applicable.6. Schedules patients for surgical procedures. Assembles charts and acquires any required documentation, if applicable.7. Cross-trained to cover Switchboard duties, if applicable.8. Actively and independently assesses the waiting room for patient flow, requesting additional resources as needed. Reports issues to supervisor/shift supervisor as needed.9. Keeps waiting area clean and free of debris.10. Manages self and resources effectivelyAcknowledges limits of experience and capabilityIdentifies learning needs and seeks resourcesUtilizes equipment, systems and supplies appropriatelyMaintain clean, orderly environment of careAttends at least 50% of monthly staff meetings Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.