Patient Access Representative/Call Center Representative, - Clinical Practice - Dartmouth Health : Job Details

Are you ready to join a staff of like-minded professionals that strive to provide compassionate, affordable, high-quality care in our community?

At Valley Regional Hospital, patients are the center of our coordinated care system and right now we have an opening for a Patient Access Representative to join our team in the Physician Practices.

We are looking for a compassionate and detail-oriented Call Center Representative to join our team. In this role, you will be the first point of contact for patients, assisting with appointment scheduling, and general information about medical services. The ideal candidate will have strong communication skills, a positive attitude, and a passion for delivering outstanding customer service.

Essential Functions:

• Answer inbound calls from patients in a professional and empathetic manner

• Schedule, reschedule, and confirm patient appointments across multiple locations and specialties

• Provide accurate information about services and clinic hours.

• Document all interactions clearly and accurately in the electronic health record (EMR)

• Other duties as assigned

Qualifications:

• High school diploma or equivalent

• Minimum of one year of medical office experience along with Medical Terminology.

• Effective written and verbal communication skills, as well as a pleasant demeanor and strong customer service skills.

• High integrity, able to follow written procedures and verbal instructions.

• Self-motivated learner who takes initiative to learn complex processes

• Professional manner and appearance with understanding of appropriate workplace behavior & communication.

• Ability to keep all patient interactions confidential as appropriate and in accordance with VRH policy and state & federal regulations.

Start your application now; we cant wait to talk to you.

VRH employees enjoy a low-cost comprehensive benefits program with highlights below:

• Free medical and dental plan options

• Vision insurance

• Retirement (403b) with match

• Healthcare Reimbursement Account with employer contribution

• Short Term Disability / Life insurance covered by VRH

• Robust ETO accrual with an optional annual cash out

• Onsite wellness initiatives include reimbursements.

• Educational Reimbursement

Valley Regional is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, gender identity or expression, or any other characteristic protected by law.

• Area of Interest:Administrative Support;

• Work Status:80;

• Employment Type:Full time;

• Job ID:3606

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.