Patient Access Representative, Call Center - Stony Brook University : Job Details

Job Description - Patient Access Representative, Call Center (2503176)

Overview

Patient Access Representatives support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in Registration, Financial Screening and Verification, and patient throughput. The Call Center / Pre-Registration role is based in Commack, NY and is a key member of the Patient Access Services team, responsible for initiating and receiving patient calls to schedule and/or preregister hospital outpatient services and surgical procedures while providing high-quality customer service. The Call Center Registrar secures financial clearance through insurance verification, authorization/referral validation, and POS collections, reviews registrations for completeness and correctness, and supports the registration areas with financial services expertise.

The role requires excellent communication and interpersonal skills, understanding of patient care, and the ability to respond to changing patient needs while upholding ethical principles and a high standard of excellence.

Responsibilities

• Ensure balanced and appropriate scheduling of complex, high-volume appointments for multi-specialties in Cerner / EWS scheduling system.
• Obtain complete and accurate patient demographic and insurance information, ensure data is current and coverage is verified to generate a clean bill.
• Perform thorough data assessment of required patient information to support patient safety and registration integrity during the pre-registration process.
• Provide financial guidance to patients and their representatives by explaining health care insurance coverage and cost-share responsibilities; inform self-pay patients about Medicaid or financial assistance qualifications.
• Support POS collections by securing co-pays, deposits and/or deductibles at time of pre-registration.
• Monitor registration workflow and financial clearance processes using worklists within prescribed time frames.
• Demonstrate a positive organizational attitude and commitment to patient experience with respectful, compassionate, patient-centered care.
• The selected candidate will be required to work some holidays.

This role will maintain a flex work schedule which will require shifts at the main hospital admitting office in addition to the work in the Patient Access Call Center.

Qualifications Required

• Associate's Degree with one year of experience in customer service, public health, healthcare or a related industry such as insurance.
• In lieu of degree, two years of demonstrated excellence in customer service, call center, healthcare, or related industry with experience in payment collection, insurance reimbursement, or access services.
• Demonstrated excellence in verbal and written communication, computing and multitasking skills.
• Ability to communicate effectively with customers and remain composed with distressed individuals (e.g., sick patients and families).

Preferred

• Bilingual in English and Spanish.
• Billing, Accounts Receivable or Customer Service and/or Call Center experience.
• Familiarity with medical insurance benefits and EMR systems; knowledge of medical terminology.
• Previous experience as a patient access representative at a Medical Center is preferred.

Please Note: Verification of degree (diploma or official transcript) is required for this role. Upload documentation with your application for consideration.

Special Notes

Resume/CV should be included with the online application.

Posting Details

This position will remain posted until filled or for a maximum of 90 days. An initial review of applicants occurs two weeks from the posting date. For full consideration, applications should be received before the initial review date. If no candidate is selected in the initial review, the posting may continue to accept applications, but will close once a finalist is identified and, at minimum, two weeks after the initial posting date. If no candidate is hired within 90 days from initial posting, the posting may close and be reposted at a later date.

Stony Brook Medicine is a smoke-free environment. All hospital positions may be subject to changes in pass days and shifts as necessary. This position may require wearing respiratory protection and may prohibit facial hair. This function/position may be designated as essential in emergencies.

Pre-Start Requirements

• Pre-employment physical examination and medical clearance from Employee Health Services.
• Electronic reference check with at least three professional references.
• Four-panel drug screen.
• Regulatory pre-employment screenings as required.
• Copy of any required New York State license(s)/certificate(s).

Failure to comply could delay start date or revoke the employment offer. The hiring department will cover any associated examination fees.

Diversity and Accommodation

Stony Brook University is committed to diversity and an inclusive environment. All qualified applicants will receive consideration without regard to protected characteristics. If you need a disability-related accommodation, please call the University Office of Equity and Access.

Compensation

Anticipated pay range: $49,139 - $55,338 per year. This range is a good-faith estimate at the time of posting and may be adjusted based on experience. Some positions offer location pay and other benefits. Total compensation includes generous leave, health plans, and a state pension.

Job details: Job Number 2503176; Official Job Title: TH Instructional Support Assistant; Primary Location: US-NY-Commack; Department/Hiring Area: Pt Access Call Ctr, Reg-Sched; Schedule: Full-time; Shift: Day Shift, 8am-4pm; Pass Days: Sat, Sun; Posting Start Date: Sep 12, 2025; Posting End Date: Oct 13, 2025.

Salary: $49,139 - $55,338 / year; Salary Grade: SL1.

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