Patient Access Representative Associate - UnitedHealth Group : Job Details

Greetings and welcomes patient in person Collects demographic and insurance information Checks in and interviews patients to complete appropriate paperwork Directs patient to their appointment or procedure May assist in scheduling add-on appointments Document any issues and resolutions in electronic medical record Resolve claim issues or registration errors on patient accounts Uses resources, tools and procedures to complete registration for accounts and in assigned work queues Verifies insurance eligibility and benefits information for payers and interprets results focusing on complex billing situations Obtains cost information and explains information to patient if necessary Collects co-pay or deductibles and respond to questions regarding financial assistance programs available. Refers complex questions as needed Screening and approving patients for financial assistance programs Assists and counsels patient with application process for available financial assistance programs Provide...Patient Access, Associate, Representative, Patient, Health, Healthcare, Information