Patient Access Coordinator - Optum : Job Details

$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS

Join Optum, a global leader in healthcare delivery and technology, where your contributions directly impact health outcomes for millions. Our culture promotes diversity and inclusion, and provides a supportive environment with talented colleagues, extensive benefits, and career growth opportunities. Help us make a difference as we work towards advancing health equity globally. Become a part of our mission - Caring. Connecting. Growing together.

The Patient Access Coordinator plays a vital role in ensuring patients have an exceptional initial experience with our hospital. This position involves welcoming, greeting, and interviewing patients and/or representatives, either in person or over the phone. You will also collect necessary demographic and insurance information to facilitate proper billing and reimbursement.

Schedule: This is a full-time position, consisting of 40 hours per week, Monday to Friday, from 8:00 AM to 4:30 PM EST.

Location: Our office is located at O'Connor Hospital, 460 Andes Road, Delhi, NY 13753.

We offer 4-6 weeks of on-the-job training, tailored to your schedule and discussed during your first day of work.

Primary Responsibilities:

• Engage with patients and families in person or via phone to complete the registration process by gathering patient demographics, health information, and verifying insurance eligibility and benefits.
• Input and verify patient data in real-time using computer systems, ensuring accuracy and completeness.
• Collect necessary clinical information for referrals, pre-certifications, and pre-authorizations according to insurance requirements.
• Verify insurance coverage and benefits, and create price estimates and re-verifications as necessary.
• Collect patient co-pays and discuss their out-of-pocket financial obligations.
• Identify and attempt to collect outstanding balances from prior visits.
• Gather data directly from patients and refer them to provider offices to confirm and create scheduled appointments before hospital discharge.
• Respond compassionately and respectfully to inquiries from patients and caregivers regarding routine and sensitive topics.
• Generate, review, and analyze patient data reports, addressing issues and inconsistencies as needed.
• Stay informed about specific registration requirements across various departments including Main Admitting, Outpatient, Emergency, Maternity, and Rehabilitation units.

What We Offer: At UnitedHealth Group, you'll receive competitive base pay, a comprehensive benefits package, performance rewards, and a management team dedicated to your success. Some of the benefits include:

• Paid Time Off starting with your first pay period, in addition to 8 Paid Holidays.
• Medical plan options with the option to participate in a Health Spending Account or Health Savings Account.
• Dental, Vision, Life & AD&D Insurance, Short-term and Long-term Disability coverage.
• 401(k) Savings Plan and Employee Stock Purchase Plan.
• Education Reimbursement and Employee Discounts.
• Employee Assistance Program and Referral Bonus Program.
• Voluntary Benefits (such as pet insurance and legal insurance).

Required Qualifications:

• High School Diploma or GED (or higher).
• 1+ years of customer service experience.
• Willingness to work on-site at O'Connor Hospital, 460 Andes Road, Delhi, NY 13753.
• Must be at least 18 years of age.

Preferred Qualifications:

• 1+ years of experience in scheduling and authorizations.
• Healthcare experience and clinical knowledge.
• Availability to work evenings or weekends.

Soft Skills:

• Strong engagement and communication skills with individuals and groups at all organizational levels.
• Ability to quickly build rapport, develop trust, and maintain professional relationships.
• Exceptional time-management and organizational skills.
• Effective verbal and interpersonal skills.
• Basic keyboarding skills.
• Excellent customer service and interpersonal skills.

Work Environment:

• Able to stand for long periods (up to 10 hours) while utilizing a workstation on wheels along with a phone/headset.

*SIGN-ON BONUS ELIGIBILITY* Please note that the sign-on bonus is exclusive to external candidates. Current employees of UnitedHealth Group, UnitedHealthcare, or related entities are ineligible for this bonus.

Pay for this position ranges from $16.00 to $27.69 per hour, depending on full-time employment. We comply with all minimum wage laws. Your total compensation includes a competitive salary and a wide array of benefits, all subject to eligibility requirements.

At UnitedHealth Group, our mission is to provide equitable healthcare for all and to empower individuals to achieve their best health. We are dedicated to addressing health disparities and fostering better health outcomes for marginalized communities.

UnitedHealth Group is an Equal Employment Opportunity employer. All qualified applicants will be considered for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or any other characteristic protected by local, state, or federal laws.

UnitedHealth Group maintains a drug-free workplace. All candidates are required to pass a drug test prior to employment.