Pathway of Hope Case Manager - Salvation Army : Job Details

LOCATION: ChandlerSTATUS: FTMISSION STATEMENT: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.QUALIFICATIONS:Bachelor's degree in social work or related discipline or;Eight years' experience working with clients in crisis and the strong ability to effectively resolve and cope with immediate crisis situations.Experience in working with households inclusive of children under the age of 18Extensive knowledge of community resourcesExcellent knowledge of and ability to use current Microsoft software applications, including Word, Excel, PowerPoint and Publisher, as well as e-mail, Adobe Acrobat, the internet & Bowman Systems (WellSky and/or HMIS depending on corps or grant requirements)Excellent interpersonal, telephone and communication skills, both written and verbalExcellent detail, organization and file management skillsDemonstrated dependability, maturity, and initiative; must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect.Ability to work alone and as a part of a team.Ability to maintain a self-motivated and self-directed schedule & address multiple clients in a timely mannerAbility to work with people of diverse backgrounds and circumstancesIn-depth knowledge of the Homeless Management Information System.Bilingual (English/Spanish) strongly preferredMust possess a valid Arizona driver's license with a clean driving record & pass a motor vehicle records check.Must have reliable transportation.Must be able to pass a criminal background checkAbility to pass The Salvation Army's Fleet safety e-learningAbility to remain compliant with The Salvation Army Protect the Mission standards & protocolsRESPONSIBILITIES:Interview clients by phone and in person to determine eligibility for emergency assistanceInterview clients to determine their needs and refer them to the appropriate community agencies and servicesDevelop an individual action plan and set goals for each clientProvide on-going case management/assessments for clients at 30, 60, 90 & 365 days.Provide referrals to clients on housing, health benefits, financial support and other available community and public servicesNetwork with outside (appropriate) agencies and build relationships with community partners in service to clientsCompile monthly statistical report as required for the POH programMaintain positive working relationship with Salvation Army representatives, volunteers, and all agencies providing services to clients.Participate in meetings with the Divisional Pathway of Hope CoordinatorSubmit guarantees to various utility companiesWork with landlords to collect and process information for the purpose of rental assistance in an accurate and timely mannerMaintain client confidentiality within all aspects of duties relating to the collection and reporting of client-based informationAct as a liaison between clients, organizations and utility agenciesComplete required paperwork accurately and in a timely mannerCreate and update manuals or computer database client files while maintaining records required for follow upEncourage clients to utilize community opportunities, resources, and servicesKeep a current file and update a register of social services available to area residentsGain and maintain a comprehensive knowledge of WellSky Community ServicesCommunicate within the Emergency Services/Case Management team for decision makingDemonstrate superior customer service, integrity, & commitment to innovation, efficiency & fiscally responsible activityParticipate in all Pathway of Hope (POH) trainings, including but not limited to Strength's Based Perspective, Motivational Interviewing, Trauma Informed Care/De-Escalation, and Stages of Change ModelSupport client's spiritual growth by connecting them to the local corps officer and/or ministry leader for pastoral care as is possible.Raise client awareness of, and possible participation in, corps activities which include, but is not limited to: summer camps, vacation bible school, adult bible studies, after school programs, troops, music, and other youth activities.Support relevant corps events by providing Pathway of Hope promotional materials, information, and client referrals when appropriate.In partnership with the corps officer, create possible volunteer opportunities for corps officers, soldiers, and Advisory Organization members to participate in the program.Demonstrate superior customer service, integrity, and commitment to innovation, efficiency and fiscally responsible activityUtilize POH steps in navigating the path to independence and stability.Focus on POH outcomes.Other duties as assigned by the supervisor as it relates to the position of POH Case ManagerPHYSICAL REQUIREMENTS:Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.While performing the duties of this job, the employee is regularly required to walk, stand, climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Must have the ability to operate a telephone, a desktop or laptop computer, as well as the ability to access and produce information from a computer, and to understand written information. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.