Parts Organization Admin – Service Support Representative MO - Altec Industries : Job Details

Why Join Altec?The Altec Parts Organization has warehouses and associates across the United States. This critical position is responsible for providing excellent customer support and satisfaction within the Parts Support areas: Administrative, Data & Reporting, Internal Support. Responds to internal customer inquiries and resolves customer issues.Major Responsibilities:Administrative Parts Support Confers with internal customers, and vendors to address questions, problems, or requests for PartsResolves problems with strong analytical and administrative abilitiesSupport Parts Organization national level efforts in data maintenanceSupport routine data & reporting activitiesSupports Parts Organization travel, meeting logistics, & other requestsResponsible for the front desk duties, walk in customers, visitors, vendors, food deliveries, mail, etc.Assists in organizing building events, office and shop suppliesManages office service provider suppliers, Konica copier, janitorial issues and water/ice deliveriesAssists with organizational wide communicationsAll other duties as assigned by leadershipEDUCATION, EXPERIENCE, AND SKILLS REQUIRED: High School Diploma or GED requiredANDTwo years of experience in industry related field required (i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) OR Bachelor's Degree preferredAND One years' experience in industry related fieldpreferred(i.e. Customer Service with manufactured products or product services; Material Support or inventory control for manufactured products; or Service Writing in a dealership) Must have demonstrated experience of providing high levels of customer supportStrong Computer Skills, especially in Microsoft Word and Microsoft ExcelDemonstrated Problem Solving SkillsStrong attention to detailSolid team player with a collaborative natureAbility to multitask and handle multiple transactionsAbility to work effectively in a fast-paced environmentExcellent written and verbal communication Should the selected candidate meet the qualifications of a more experienced level in the career path, the job level may be adjusted.FINANCIAL BUDGETING, CAPITAL, AND/OR MANPOWER RESPONSIBILITIES: None OTHER POSITION SPECIFICATIONS:Demonstrated record of responsibilityExtremely detail orientedCustomer Service OrientedMotivated, goal oriented and persistentMaintain Company confidentiality Must handle stress and deadlines wellParticipate in Continuous Improvement InitiativesTravel 0-25%Responsibility for Safety:Safety In everything we doResponsibility to Prevent Errors:Ensures appropriate reviews have been performed as needed for high quality Mental AlertnessContinuous attention to all job functions ensuring quality products Communication with Others:Requires outside and inside contacts to carry out company policy and programs; Improper handling will have considerable effect on operational results; Must often deal with matters requiring explanation, persuasion and obtaining of approvals Value-Driven: Customer First - Enjoyment of Work - Family - Financial Stability - Integrity - People are our Greatest Strength - Quality - Spiritual Development - TeamworkAltec Industries, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, color, religion, sexual orientation, gender identity, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Altec strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.